Hi, I’m
Tiffany Harberts
Lenexa,KS
Summary
Dynamic professional seeking a full-time role that presents engaging challenges while leveraging strong interpersonal skills, effective time management, and proven problem-solving abilities. Committed to fostering collaborative environments and driving results through strategic thinking and adaptability. Eager to contribute to a forward-thinking organization that values innovation and teamwork. Prepared to tackle complex projects and deliver impactful solutions aligned with organizational goals.
Overview
12
years of professional experience
Work History
Headquarters Counseling Center
Crisis Intervention Specialist
03.2025 - Current
Job overview
- Provide urgent crisis counseling, suicide intervention, and emotional support with 988 lifeline services.
- Analyze potential risks to client or others by compiling data and performing assessments.
- Applied active listening and collaborative problem-solving abilities consistently to interact with patients and manage concerns.
- Engage with multidisciplinary teams to unite individuals with mental health medical and community resources.
- Capture client interactions across systems like Genesys Cloud, Icarol, and Salesforce.
- Strengthen public awareness and prevention campaigns to extend outreach and cultivate funding for crisis services.
Maximus
Health Specialist
03.2020 - 08.2024
Job overview
- Supplied advanced clinical inquiry responses on CDC-related topics for consumers, educators, and healthcare professionals (HCPs).
- Applied evidence-based strategies to elevate overall health.
- Coordinated with health departments to elevate patient outcomes and curtail disease spread.
- Deployed Amazon Web Services (AWS) cloud technology for project operations and performed database searches through customer relationship management (CRM) while meeting deadlines aligned with quality assurance standards.
Johnson County Health Department
COVID-19 Contact Tracer
08.2021 - 10.2021
Job overview
- Analyzed and recorded confirmed and suspected coronavirus cases along with documentation of potentially impacted contacts.
- Facilitated access to educational and informational resources related to isolation policies and quarantine measures.
- Tracked accurate and detailed records of notified exposures, transmitting data to health department, CDC, and DHSS.
- Leveraged contact tracing software (i.e. epitrax) for comprehensive case tracking and monitoring.
- Contributed to ongoing training and development regarding contact tracing protocols and clinical administrative tasks.
Benton House of Staley Hills
Director of Memory Care
06.2019 - 02.2020
Job overview
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Conducted tours of facility to prospective residents and families.
- Devised and established performance improvement initiatives and schedules for residents.
- Assessed and evaluated quarterly care plans for memory care residents.
- Formulated and recommended community marketing initiatives alongside executive director
- Cultivated robust connections with healthcare professionals, staff, family members, and hospice teams.
- Achieved performance goals set for position while complying with HIPAA and all relevant policies and procedures.
- Facilitated hiring management team in locating top-tier talent across all staffing levels.
Norma and Lloyd Uptegrove
Home Health Care Provider
09.2017 - 06.2019
Job overview
- Partnered with healthcare professionals and treatment team to uphold continuity of care for client.
- Recorded client data, progress updates, and treatment strategies in electronic medical records (EMRs).
- Coordinated medication management, performed wound care, and aided with daily living activities.
- Administered assessments, constructed care plans, and facilitated service delivery for clients.
- Managed administrative responsibilities such as executing bi-weekly payroll and delivering completed health and insurance forms.
Mental Health Resources
Case Manager
06.2017 - 09.2017
Job overview
- Administered caseload exceeding 20 clients by designing and updating tailored treatment plans.
- Engaged with multidisciplinary teams to create and administer comprehensive treatment solutions.
- Enhanced client connectivity to vital community resources and social services
- Facilitated crisis intervention and emotional support for clients in challenging situations.
Chuck and Ardene Olson
Home Health Care Provider
02.2014 - 05.2017
Job overview
- Facilitated supportive in-home care for elderly patients experiencing dementia and mobility impairments.
- Urged patients to partake in safe physical activity to uplift mood and foster overall wellness.
- Logged critical statistics, provided medication administration, and communicated with health care providers.
- Facilitated client support through meticulous household cleaning, effective schedule management, and transport services for medical appointments.
- Instructed new staff on effective home health care practices.
Education
Capella UniversityMinneapolis, MN
Master of Health Administration from Leadership
01.2023
University of Wisconsin - La CrosseLa Crosse, WI
Bachelor of Science from Psychology
01.2016
Skills
- Certified in BLS and ACLS (2024)
- Certified in MRSS Services
- Public health knowledge
- Quality control and data evaluation
- Knowledge of clinical terminology
- Healthcare management
- Administrative leadership
- Electronic health record systems
- Health insurance management
Timeline
Crisis Intervention Specialist
Headquarters Counseling Center
03.2025 - Current
COVID-19 Contact Tracer
Johnson County Health Department
08.2021 - 10.2021
Health Specialist
Maximus
03.2020 - 08.2024
Director of Memory Care
Benton House of Staley Hills
06.2019 - 02.2020
Home Health Care Provider
Norma and Lloyd Uptegrove
09.2017 - 06.2019
Case Manager
Mental Health Resources
06.2017 - 09.2017
Home Health Care Provider
Chuck and Ardene Olson
02.2014 - 05.2017
University of Wisconsin - La Crosse
Bachelor of Science from Psychology
Capella University
Master of Health Administration from Leadership