Tiffany Hardison
Brush Prairie,WA
Summary
Insurance industry professional experienced in marketing and sales of multiple lines of insurance and insurance claims services. Energetic and enthusiastic with demonstrated success in fast-paced and deadline driven environments. Collects and analyzes data, provide cost-effective solutions and meet the needs of clients by recommending suitable insurance products to provide financial security.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Debbie Gardner Insurance Agency Inc.
Vancouver, Washington
07.2010 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interpreted and communicated work procedures and company policies to staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Built relationships with existing clients by providing exceptional service.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
Education
High School Diploma -
Columbia River High School
Vancouver, WA06-2006
Skills
- Office Management
- Team Supervision
- Account Retention
- Customer Needs Assessment
- Marketing
- Cold-Calling
- Customer Service
- Policy Implementation
- Performance Evaluations
- Staff Training and Development
- Sales Management
- Closing Sales
Certification
- Property, Casualty, Life and Heath License
- Mortgage License in Washington
- State Farm/US Bank Certified
Timeline
Office Manager
Debbie Gardner Insurance Agency Inc.
07.2010 - Current
High School Diploma -
Columbia River High School
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