Tiffany Harris
Tempe,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Transit Bus Operator
First Transit
Tempe, Arizona
10.2020 - 07.2022
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Collected tickets or cash fares from passengers.
- Resolved conflicts between passengers in a professional manner when necessary.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Drove specified routes in compliance with traffic regulations and time schedules.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Handled passenger emergencies or disruptions.
- Maintained safe driving habits to protect property and general public on roadways.
Shift Manager
Burger King
Mesa, Arizona
02.2016 - 09.2020
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured compliance with health and safety regulations.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between staff members in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Monitored inventory levels and placed orders for supplies as needed.
Assistant Manager
Taco Bell
05.2010 - 09.2015
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Recruited and trained new employees to meet job requirements.
Shift Manager
Jack in the Box
Mesa, Arizona
06.2006 - 03.2010
- Ensured compliance with health and safety regulations.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Inspected work areas regularly for cleanliness and organization standards.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Education
Associate of Applied Science - Criminal Justice
Maricopa Community Colleges, Mesa Community College
Mesa, AZ01-2008
High School Diploma -
Red Mountain High School
Mesa, AZ05-2006
Skills
- Vehicle operation
- Emergency response
- Conflict resolution
- Safety compliance
- Time management
- Team leadership
- Communication skills
- Attention to detail
Timeline
Transit Bus Operator
First Transit
10.2020 - 07.2022
Shift Manager
Burger King
02.2016 - 09.2020
Assistant Manager
Taco Bell
05.2010 - 09.2015
Shift Manager
Jack in the Box
06.2006 - 03.2010
Associate of Applied Science - Criminal Justice
Maricopa Community Colleges, Mesa Community College
High School Diploma -
Red Mountain High School