Microsoft
Tiffany Heathington
Granbury,TX
Summary
Experienced Administrative Assistant with strong skills in customer service and problem-solving. Known for quickly learning new tasks and maintaining a calm approach in busy environments. Proven ability in improving customer satisfaction through effective complaint resolution and order management. A reliable team player committed to supporting operational success.
- Enhanced customer service by promptly resolving complaints and processing orders, ensuring high levels of customer satisfaction.
- Led training for new customer service representatives, focusing on company procedures and equipment use, improving team efficiency.
- Streamlined payment processing by adhering to security protocols, reducing transaction times.
- Proactively followed up on late invoices, improving accounts receivable turnover.
- Maintained high standards of cleanliness and organization in dining and service areas, contributing to a welcoming environment for guests.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Texas Made AC & Heating
Granbury, TX
08.2022 - Current
- Enhanced customer service by promptly resolving complaints and processing orders, ensuring high levels of customer satisfaction.
- Provided training sessions for new customer service representatives on procedures and company equipment.
- Streamlined payment processing by adhering to security protocols, reducing transaction times.
- Answered customer requests with information about product availability, shipping information, and status updates.
- Provided timely updates to customers regarding their orders or requests.
- Received or prepared work orders.
Restaurant Hostess
Babes Chicken
Granbury, TX
04.2021 - 07.2022
- Answered telephone to provide dining information and take reservations.
- Assigned patrons to suitable tables according to server rotation.
- Inspected dining and serving areas for cleanliness and proper setup.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Balanced cash register at end of shift according to established procedures.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Helped service staff handle demand by distributing food and beverages.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Counted and balanced cashier drawers.
Sales Associate
Bealls
Granbury, TX
05.2018 - 07.2019
- ** The Bealls in Granbury filed Chapter 11 bankruptcy and closed down. **
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Carhop Server
Sonics Drive In
Granbury, TX
02.2017 - 05.2018
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Maintained high standards of cleanliness and organization in dining and service areas, contributing to a welcoming environment for guests.
- Utilized upselling techniques to increase order value and promote specials.
- Participated in regular training sessions on food safety practices.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Served food and beverages to patrons and confirmed complete orders.
- Performed vehicle-side service with a smile, enhancing the dining experience.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked supplies such as condiments, utensils, napkins, and straws in designated areas.
- Assisted other team members when needed during busy times or special events.
- Conducted routine checks around the parking lot for cleanliness and safety.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed credit card and cash, ensuring all transactions were accurate.
Education
High School Diploma -
Granbury High School
Granbury, TX05-2018
Skills
- Excellent customer service
- Quick learner
- Calm demeanor
- Payment processing
- Order processing
- Microsoft Office Suite
- Data Entry
- Time Management
- Team Collaboration
- Conflict Resolution
Affiliations
- I spend my evenings either reading or playing with other people on strategic team games.
- weekends are for family.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionPaid time offSoftware
Fieldedge
Payzer
Fleetsharp
Languages
English
Native language
Timeline
Administrative Assistant
Texas Made AC & Heating
08.2022 - Current
Restaurant Hostess
Babes Chicken
04.2021 - 07.2022
Sales Associate
Bealls
05.2018 - 07.2019
Carhop Server
Sonics Drive In
02.2017 - 05.2018
High School Diploma -
Granbury High School
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