Tiffany Heim
Indianapolis,IN
Summary
Dedicated and results-driven professional with experience in customer service, administrative support, and Business Development Center (BDC) operations. Proven ability to build strong customer relationships, manage high-volume communication, and support sales teams through effective follow-up and organization. Highly skilled in multitasking, problem-solving, and delivering exceptional customer experiences.
Overview
13
13
years of professional experience
Work History
Sales/ BDC Agent
Ray Skillman Auto Group - NE Mazda
Indianapolis
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Relationship Specialist
Navient
01.2023 - 03.2025
- Resolve customer complaints, payment processing, provide borrowers with details regarding their loan repayment options. Efficiently handle heavy inbound and outbound call volume quickly and proficiently.
- Remote
- Developed and maintained strong client relationships through proactive communication and follow-ups.
- Managed escalated accounts, providing strategic solutions to retain high-value customers effectively.
- Provided personalized support to customers, ensuring their needs were understood and met with appropriate solutions.
Customer Relationship Specialist
The Hartford
01.2022 - 01.2023
- Resolve inquiries with existing customers, clients, and affiliated partners regarding the servicing of small commercial insurance policies. Assist with all billing inquiries and completion of payments with customer and agency serviced policies.
- Remote
Customer Service Chat/Social Media
Vs & CO / BBW
01.2021 - 01.2022
- Efficiently handle inbound contacts from customers to resolve issues, questions, and/or concerns via Facebook, Instagram, and Twitter. Performing data entry related duties to record notes, questions, and suggestions.
- Remote
Assistant IV Direct to Patient Lead
Covance/Labcorp
Indianapolis, IN
01.2013 - 01.2022
- Assembling/Shipment of protocol specific kits and study material. Resolving logistic issues with direct client interactions. Onboarding/training of incoming staff with direct oversight of a group of 5-10 peer employees as Direct to Patient Lead.
Education
Associates of Science -
Ivy Tech Community College
04-2026
Medical Assistant Certification - undefined
Kaplan College
01-2010
High School Diploma - undefined
Brownsburg High School
01-2008
Skills
- Strong knowledge of Microsoft Office
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Onboarding/Training Experience
- Leader of teams 10
- CRM proficiency
- Negotiation tactics
- Social media marketing
Timeline
Sales/ BDC Agent
Ray Skillman Auto Group - NE Mazda
04.2025 - Current
Customer Relationship Specialist
Navient
01.2023 - 03.2025
Customer Relationship Specialist
The Hartford
01.2022 - 01.2023
Customer Service Chat/Social Media
Vs & CO / BBW
01.2021 - 01.2022
Assistant IV Direct to Patient Lead
Covance/Labcorp
01.2013 - 01.2022
Medical Assistant Certification - undefined
Kaplan College
High School Diploma - undefined
Brownsburg High School
Associates of Science -
Ivy Tech Community College