Dynamic professional with extensive experience in photography and front office supervision. Known for effective staff management, problem-solving skills, and a commitment to enhancing customer experiences. Ready to leverage creativity and leadership to drive impactful projects.
Overview
14
14
years of professional experience
Work History
Photographer
JC Penney Portraits
Mount Juliet, TN
09.2011 - Current
Captured high-quality portraits, ensuring optimal lighting and composition for client satisfaction.
Coordinated photo sessions, managing multiple clients to streamline workflow and enhance service delivery.
Developed creative concepts for themed portrait sessions, aligning with seasonal marketing campaigns.
Edited images using industry-standard software to produce polished final products for clients.
Trained new photographers on studio protocols and customer engagement techniques to maintain quality standards.
Led team meetings to discuss performance metrics and best practices, fostering a collaborative environment.
Evaluated client feedback to refine services and elevate overall customer experience in portrait photography.
Developed strong relationships with clients through clear communication and professionalism.
Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
Captured high-quality portraits, ensuring client satisfaction through attentive service and creative direction.
Utilized professional photography equipment to achieve optimal lighting and composition in diverse settings.
Made weekly schedules for our staff.
Identified and executed marketing opportunities for our studios.
Front Office Supervisor
Hampton Inn & Suites By Hilton
Murfreesboro, TN
02.2014 - 07.2022
Supervised front office operations, ensuring seamless guest check-in and check-out processes.
Trained and mentored staff in customer service best practices and hotel protocols.
Managed reservations system, optimizing occupancy rates and guest satisfaction.
Coordinated with housekeeping to maintain high standards of cleanliness and room readiness.
Make and maintained schedule for front desk staff.
Maintained files and supplies for the front desk and suite shope.
Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.