Tiffany Henderson
Merced,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised or remote and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
E-Services Specialist
Patelco Credit Union
Merced, CA
12.2016 - Current
- Provide customer service to members by answering inquiries, resolving problems, and providing product information via both phones and online chat communication.
- Worked in Online New Accounts from 2017-2023. Analyzed applications to determine if eligible and approved for membership. Worked closely with Loss Prevention in identifying fraud. Reviewed documents needed for membership and fraud.
- Cross trained for the Loans and Card Services Department
Customer Service Representative
Ultimate Staffing
Merced, CA
07.2016 - 08.2016
- Worked as a temp employee at Patelco Credit Union in the Member Contact Center. Assisted members with banking needs and inquiries. Was officially hired by Patelco Credit Union in December of 2016.
Technical Support Representative
AT&T Mobility
Atwater, CA
12.2007 - 08.2014
- Provided accurate and appropriate information in response to customer inquiries; addressed customer service inquiries/issues in a timely and accurate fashion; developed effective relationships with all call center departments through clear communication; built customer loyalty by placing follow-up calls for customers who reported product issues.
Education
Certificate of Completion - Accounting / Computerized Office Technology
Merced County Office of Education
MercedDiploma - Accounting
Stratford Career Institute
Skills
- Customer Service
- Accurate Data Entry
- Listening Skills
- Critical Thinking Skills
- Meets Deadline established metrics
- Multi-Tasking Skills
- Time Management Skills
- Strong Work Ethic
References
References available upon request.
Timeline
E-Services Specialist
Patelco Credit Union
12.2016 - Current
Customer Service Representative
Ultimate Staffing
07.2016 - 08.2016
Technical Support Representative
AT&T Mobility
12.2007 - 08.2014
Certificate of Completion - Accounting / Computerized Office Technology
Merced County Office of Education
Diploma - Accounting
Stratford Career Institute
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