Tiffany Hernandez

• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Maintained Lobby and Dog Bathtubs for guests.
• Collaborated with team members to handle guest requirements from check-in through check-out

• Welcomed guests on arrival, displaying professional and friendly approach.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Maintained neat and orderly front desk and lobby area.
• Sold local organic Dog products and responded to queries from Customers.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction

• Kept workplace clean and organized in line with restaurant policies.
• Greeted guests, promoted specials, and took orders.
• Prepared and presented food in compliance with health and safety guidelines.
• Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
• Prepared and served hot and cold sandwiches based on customer preferences.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Restocked and rotated stock in display case to mitigate stock loss.
• Operated manual and electric appliances to peel, slice, and trim food.
• Kept kitchen, counter and dining areas cleaned and sanitized.

• Created spotless surfaces by dusting, sweeping, vacuuming and mopping
• Disinfected and mopped bathrooms to keep facilities sanitary and clean
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
• Dusted picture frames and wall hangings with cloth

• Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
• Performed spot-cleaning on furniture stains and thoroughly vacuumed rooms.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Inspected, maintained and cleaned all lighting fixtures, wash baseboards and cleaned under furniture.
• Cleaned, stocked and supplied designated areas and performed dusting, sweeping, vacuuming, mopping duties. 
• Consistently received positive feedback from guests on performance reviews.

Share encouraging and helpful information with the community. Educate individuals about the Bible and assist them in making good life decisions. Work and interact with the public on a weekly basis.