Maddison Cleveland
McDonough
Summary
Experienced retail sales associate and administrative assistant with comprehensive training in office administration in addition to customer service needs in a retail setting. While exceeding performance, I've also obtained the ability to quickly learn software, retail inventory, and data entry.
Overview
4
4
years of professional experience
Work History
GUEST SERVICE REPRESENTATIVE
Nothing Bundt Cakes
08.2023 - 04.2024
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
DOG GROOMER
Petsmart
09.2022 - 07.2023
- Orchestrate one on one consultations with pet owners
- Actively communicated with past and present customers to increase business sales and services.
- Performed a range of administrative duties from maintaining appointments, and conducting follow-ups via telephone and email to future and existing clients.
- Maintained electronic database and filing systems with utmost accuracy.
- Displayed strong interpersonal skills.
SALES ASSOCIATE | GENERAL MERCHANDISING | GUEST SERVICES
Target
10.2020 - 08.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
High School Diploma - Nursing & Healthcare
Union Grove High School
01.2020
Skills
- Merchandising
- Data entry proficiency
- POS Systems
- Time Management
- Schedule and manage appointments
- Strong interpersonal skills
- Customer service
- Computer Literacy
- CPR Certified
- Adaptability
- Effective Listening
- Cash Management
Extra-Curricular Activities
Vice President of German Club Lead Track & Field Manager Speech Competition
Timeline
GUEST SERVICE REPRESENTATIVE
Nothing Bundt Cakes
08.2023 - 04.2024
DOG GROOMER
Petsmart
09.2022 - 07.2023
SALES ASSOCIATE | GENERAL MERCHANDISING | GUEST SERVICES
Target
10.2020 - 08.2022
High School Diploma - Nursing & Healthcare
Union Grove High School
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