Echo Ferrell
Huntsville,AL
Summary
Associate with 2.5 years of experience resolving customer issues and delivering outstanding service. Results-oriented and professionally recognized by peers for my effective creative thinking and problem solving skills. Looking to apply my experience with customer service and sales at your company.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
U.S. Space & Rocket Center
02.2024 - 10.2024
- Assist customers with the selection of experiences that best suits their needs
- Aided guest in the operation of experiences
- Provide guest with information to improve their experience
- Assist with the purchase of rentals, additional experiences, and tickets.
- Engaged guests to participate in activities.
- Provided an extraordinary and unforgettable experience
Beauty Advisor
Sally Beauty
08.2022 - 03.2023
- Opened and closed the store in a orderly manner
- Organized planograms based on company expectations
- Manage customer experiences
- Maintained daily sales goals and promotions
- Provided an clean and organized environment
- Balanced and organizes registers at beginning and end of day
- Calculate and transport deposits
Non-book Lead
Books-A-Million
08.2021 - 07.2022
- Stocked general merchandise
- Organized fixtures to be accessible to customers
- Completed tasks according to directives
- Maintained a organized daily routine
- Trained new hires on the function of shipments and general merchandise
- Traveled to multiple stores in the region to assist in the organization of the stores
Head Hostess
Little Donkey
01.2020 - 04.2020
- Greeted customers and managed their reservations
- Managed distribution of customers equally among wait staff
- Aided wait staff with the delivery of food and drink
- Bussed tables and maintained a sanitary experience for guests
- Assisted bar staff with, deliveries of drinks, cleanliness, and the making of the drinks
Seasonal Sales Associate
Party City Corporation
10.2019 - 01.2020
- Assisted customers in the selection of supplies or costumes
- Pulled merchandise from the backroom for customers
- Stocked and organized inventory daily
- Fulfilled online orders
- Constructed off season and seasonal displays
- Maintained register sales
- Managed customer experience
Education
Short Term Certificate - Emergency Medical Services
Wallace State
Hanceville, AL12.2023
High school diploma -
Chelsea High School
Chelsea, AL05.2021
Skills
- Time management
- Front Desk/receptionist
- Organizational skills
- Cash register and handling
- Merchandising
- Problem-Solving
- Shipping & receiving
- Microsoft programs
- Scheduling
- Food service and handling
- Planograms
- Photography/photo editing
- Digital Art
Timeline
Guest Service Representative
U.S. Space & Rocket Center
02.2024 - 10.2024
Beauty Advisor
Sally Beauty
08.2022 - 03.2023
Non-book Lead
Books-A-Million
08.2021 - 07.2022
Head Hostess
Little Donkey
01.2020 - 04.2020
Seasonal Sales Associate
Party City Corporation
10.2019 - 01.2020
Short Term Certificate - Emergency Medical Services
Wallace State
High school diploma -
Chelsea High School
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