Tiffany Hernandez
Jamba Juice
San Diego,CA
13
years of professional experience
Experienced shift leader and food service professional with a strong background in team supervision, cash handling, and daily operations. Known for clear communication, problem-solving, and keeping service running smoothly.
Work History
Shift Leader
1 Year 2 Months- Supervised shift operations, ensuring smooth guest service and team coverage.
- Trained new team members on blending procedures, register handling, and service standards.
- Monitored food safety, cleanliness, and sanitation throughout daily operations.
- Managed cash handling, drawer balancing, and end-of-shift reconciliation.
- Coordinated opening and closing tasks to maintain readiness and compliance.
- Resolved guest concerns promptly, supporting positive service experiences.
- Checked inventory levels and restocked product to support uninterrupted workflow.
Cook/Owner
2 Years 4 Months- Prepared deli menu items using the grill, sauté, and fry stations while maintaining consistent quality standards.
- Coordinated food prep workflow to keep service lines stocked and kitchen operations running smoothly.
- Enforced sanitation and food safety procedures to maintain clean, compliant work areas.
- Monitored ingredient freshness and rotated stock to reduce waste and support inventory accuracy.
- Followed recipes and portion controls to ensure consistent taste, presentation, and cost control.
- Trained new kitchen staff on prep methods, equipment use, and station organization.
- Communicated with front counter staff to prioritize orders and improve ticket turnaround.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Cook
3 Years 1 Month- Prepared nutritious meals following resident dietary needs and texture modifications.
- Coordinated meal production with dining staff to support timely service.
- Monitored food quality, temperature, and presentation for consistent standards.
- Maintained clean, sanitary kitchen surfaces and equipment throughout service.
- Knowledge of food diets mechanical,puree,chopped,low sodium
- Dishwasher
- Prep cook
- Dietary Aid
Cook
1 Year 10 Months- Adapted recipes and portions to accommodate special diets and preferences.
- Stocked ingredients and organized storage areas for efficient kitchen operations.
- Followed food safety procedures to reduce cross-contamination and waste.
- Supported smooth meal service by responding to resident requests and changes.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Knowledge of different diets Mechanical,puree,chopped,low sodium.
- Dietary aid
- Dishwasher
- Prep cook
Shift Leader
3 Years 11 Months- Communicated priorities to team members, keeping pace during busy rush periods.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Implemented system for tracking employee performance, identifying areas for improvement.
Education
Dental Assistant - Dental
GED
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Flexible schedule
Team motivation
Strong verbal and written communication
Customer service management
Team supervision
Professional appearance
Timeline
Shift Leader
Jamba Juice
07.2025 - 09.2026Read More
Cook/Owner
Sabor Deli
01.2023 - 05.2025Read More
Cook
ActivCare Mission Bay
01.2020 - 02.2023Read More
Cook
The Pavilion at Point Loma
03.2018 - 01.2020Read More
Shift Leader
Rubios Costal Grill
02.2014 - 01.2018Read More
Kaplan College
Dental Assistant from Dental
Read More
Foothills
GED
Read More