Tiffany Holloway
Oklahoma City
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Behavioral health professional bringing valuable experience in patient care and therapeutic support. Adept at developing comprehensive care plans and facilitating patient progress. Highly reliable team player with focus on adaptability and achieving patient-centered outcomes.
Overview
8
8
years of professional experience
Work History
Behavior Health Technician
SSM Health
09.2022 - Current
- Monitored patient behavior and provided support to enhance emotional well-being.
- Implemented therapeutic activities tailored to individual treatment plans.
- Assisted in crisis intervention, ensuring safety for all patients.
- Documented patient progress and reported changes to healthcare team.
- Educated patients on coping mechanisms and stress management techniques.
Medical Assistant/Phlebotomist
Oak Street Health
08.2021 - 07.2022
- Assisted healthcare providers with patient examinations and procedures, ensuring optimal comfort and care.
- Managed patient scheduling and follow-ups, enhancing clinic efficiency and patient flow.
- Administered medications and vaccinations according to established protocols, maintaining compliance with safety standards.
- Prepared patients for diagnostic tests by explaining procedures and providing necessary instructions.
- Educated patients on treatment plans and preventive care, fostering better health literacy.
- Performed vital signs assessments and documented results in electronic health record systems accurately.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Medical Assistant/Phlebotomist
Mercy Rheumatology
01.2018 - 02.2021
- Coordinated medical supply inventory management, streamlining ordering processes to reduce delays.
- Collaborated with healthcare team members to develop patient-centered care strategies, improving overall service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Certification - Medical Assistant/Phlebotomy
Platt College
Oklahoma City, OK01-2010
Certification - Medical Coding And Billing
City College
Moore,Oklahoma09-2005
Skills
- Professional boundaries
- Self-awareness
- Security procedures
- Documentation skills
- Mental health support
- Activity monitoring
- Crisis intervention
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Phlebotomy
- Reliable team player
- Immunization administration
- Patient flow management
- Inventory and supply management
- Medical billing and coding
- Diagnostic procedures
Timeline
Behavior Health Technician
SSM Health
09.2022 - Current
Medical Assistant/Phlebotomist
Oak Street Health
08.2021 - 07.2022
Medical Assistant/Phlebotomist
Mercy Rheumatology
01.2018 - 02.2021
Certification - Medical Assistant/Phlebotomy
Platt College
Certification - Medical Coding And Billing
City College
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