Tiffany Holmes
Gardena,CA
Summary
Results-driven customer service professional with extensive expertise in dispatch and call center operations. Proven ability to manage high-volume inquiries efficiently while excelling in scheduling and problem resolution. Recognized for delivering exceptional customer experiences that support business objectives. Authorized to work in the U.S. for any employer.
Overview
14
14
years of professional experience
Work History
ERS Dispatcher
AAA The Auto Club Group
11.2021 - Current
- Inbound and Outbound -non emergency and Emergency Calls Dispatch Drivers for member’s needs
- Assess situation and prioritize calls
- Monitoring Routes and status of field units
- Receive & Dispatch Orders
- Escalations
- Use radio/computer to send field units to appropriate locations
- Enter data in computer system and maintain logs and records of calls
Dispatcher/Customer Service
Express Electrical
04.2016 - 05.2020
- Dispatch Inbound and Outbound
- Assisting Technicians to pick up and Destination
- Filing paperwork / Escalation Complaints
- Credit Card Processing
- Monitoring Radio and Dashboard
Data Entry /Customer Service
Union Supply Group
01.2016 - 03.2016
- Processed Inmate commissary and property orders for correctional facilities
- Delivered High quality customer service and resolved order – related issues
- Maintain organized records and documentation
Dispatch
All Yellow Taxi
09.2010 - 01.2014
- Assist with customer calls and transportation request
- Managed dispatching operations for taxis and Access services
- Performed administrative task, Including paper work filing and data entry
Education
High School -
Banning High School
Wilmington Ca06.2009
Skills
- Customer support
- Dispatching
- Call center operations
- High-volume inquiries
- Scheduling
- Problem resolution
- Multitasking
- Effective communication
- Customer experience delivery
- Business operations support
- Database maintenance
- Incident reporting
- Delivery procedures
- Dispatching field personnel
- Updating logs
- Driver communication
- Multitasking and organization
- Geographical expertise
- Customer service
- Prioritizing calls
- Database management
- Customer relations
- Routing orders
- Processing orders
- Problem-solving
- Maintaining call metrics
- Time management
- Conflict resolution
- Decision-making
- Service coordination
- Radio communication
- Improving operations
- Attention to detail
- Data entry
- Delivery support
- Dispatch software
- Dispatch coordination
- Closing tickets
- Call handling
- Navigation support
- Traffic monitoring
- Monitoring field personnel
- Communication equipment operation
- Work order generation
- Vehicle coordination
- Emergency protocols
- Active listening
- Schedule coordination
- Database updates
- Route planning
- Record keeping
- Critical thinker
- Verifying coverage
- Dispatching procedures
- Equipment management
- Team collaboration
Personal Information
Work Permit: Authorized to work in the US for any employee
Affiliations
- Volunteer Work (Community Service ,Non Profit Involvement)
- Leadership roles ( Let UP - Highshool leadership program )
- Athletics ( Track & Field ,Recreation Basketball & Soft Ball Leagues )
Accomplishments
- Employee Of the month -Recognized for outstanding performance & Metrics .
- Customer service excellence -Awarded for outstanding client satisfaction .
- Top performer exceeded Referral goals for the month
Timeline
ERS Dispatcher
AAA The Auto Club Group
11.2021 - Current
Dispatcher/Customer Service
Express Electrical
04.2016 - 05.2020
Data Entry /Customer Service
Union Supply Group
01.2016 - 03.2016
Dispatch
All Yellow Taxi
09.2010 - 01.2014
High School -
Banning High School
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