Eduardo Mendez
Visalia ,CALIFORNIA
Summary
Accomplished Sr. ERS / Dispatcher at Sunbelt Rentals, adept in stress tolerance and strategic planning, significantly enhanced client retention and reduced dispatch errors. Expert in critical thinking and mentoring, streamlined operations and promoted safety, leading to notable productivity gains across roles. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Sr. ERS / Dispatcher
Sunbelt Rentals
07.2018 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to customers.
- Managed dozens of incoming calls, emails and walk-in customers.
- Directed dispatching, routing, and tracking of four fleet vehicles.
- Consistently met performance metrics for call handling, contributing to the overall success of PC.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Trained and provided guidance to new team members to apply best practices.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Yard Technician
Sunbelt Rentals
09.2017 - 07.2018
- Operated various machinery, including forklifts and manlifts, increasing overall productivity in the yard area.
- Streamlined inventory management with a comprehensive system.
- Optimized the loading and unloading process for our customers and drivers.
- Enhanced equipment maintenance by performing regular inspections, cleaning, and repairs for optimal performance.
- Assisted in reducing workplace accidents through strict adherence to safety protocols.
Agricultural Worker
Salcedo Farms
01.2013 - 01.2017
- Maintained a safe work environment by adhering to all safety protocols and training fellow workers on proper procedures.
- Enhanced productivity by efficiently operating various tractor models for diverse agricultural tasks.
- Maintained healthy plant life through proper irrigation system installation, management, and repair.
- Grew and harvested vineyards from the ground up.
- Managed a crew of 20 or more people.
Education
Automotive Technician Certificate - Reedley College Automotive
Reedley College
Reedley, CA2011
High School Diploma -
Dinuba High School
Dinuba, CA05.2010
Skills
- Stress Tolerance
- Customer Service
- Decision-Making
- Critical Thinking
- Effective Communications
- Mentoring and Coaching
- Dispatching procedures
- Strategic Planning
- Client Retention
Languages
Spanish
Full Professional
Timeline
Sr. ERS / Dispatcher
Sunbelt Rentals
07.2018 - Current
Yard Technician
Sunbelt Rentals
09.2017 - 07.2018
Agricultural Worker
Salcedo Farms
01.2013 - 01.2017
Automotive Technician Certificate - Reedley College Automotive
Reedley College
High School Diploma -
Dinuba High School
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