Tiffany Horton
League City,TX
Summary
Results-driven professional with over 20 years of leadership experience and 30 years in customer service across diverse industries. Recognized for fostering teamwork, driving operational excellence, and delivering exceptional client service. Adept at problem-solving, organization, budgeting, and project coordination. Committed to empowering teams and exceeding organizational goals.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Assistant Personal Health Care
Owner Operator Independent
03.2024 - Current
- Provided care for elderly and disabled clients
- Managed scheduling and communications
- Managed daily operations of healthcare services to ensure quality patient care.
- Led team in implementing efficient workflows and best practices for service delivery.
- Developed and maintained strong relationships with clients to enhance service satisfaction.
- Oversaw compliance with healthcare regulations and standards to minimize risks.
- Trained staff on operational procedures, improving team performance and efficiency.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Resolved customer inquiries regarding healthcare services and insurance coverage.
- Provided support in navigating complex billing and payment processes for patients.
Owner / Proprietor
Property Maintenance Services
01.2021 - 01.2024
- Led teams in property maintenance, renovations, and preventive care
- Managed budgets, financial records, and cost-saving initiatives
- Oversaw marketing strategies to enhance community awareness
- Coordinated major repairs and ensured regulatory compliance
- Managed daily operations of property maintenance, ensuring timely completion of tasks and services.
- Developed and implemented maintenance schedules to optimize service delivery efficiency.
- Oversaw budgeting for maintenance projects, prioritizing cost-effective solutions and resource allocation.
HSE Tech Assistant, Laboratory Utility Specialist
Austin Industrial / Houston Technology Center / Lyondell Bissell
01.2014 - 01.2021
- Supported health, safety, and environmental operations
- Facilitated communication between corporate leaders, vendors, and stakeholders
- Assisted in policy development and operational improvements
- Gathered, organized and input information into digital database.
- Conducted research on emerging technologies, identifying potential applications for organizational improvement.
- Implemented best practices in project management, resulting in improved timelines and resource allocation.
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
- Maintained database systems to track and analyze operational data.
- Assisted in troubleshooting technical issues, providing efficient solutions to enhance operational performance.
Property Management Assistant, Customer Service Manager
Houston Community Management
01.2008 - 01.2013
- Managed property inspections, leasing, and contract administration
- Conducted background checks and processed applications
- Developed relationships with legal teams for compliance
Real Estate Leasing Agent
Acacia Equities
01.2003 - 01.2005
- Coordinated property readiness and leasing activities
- Assisted in advertising, showing properties, and executing leases
- Negotiated lease agreements, ensuring compliance with regulations and maximizing occupancy rates.
- Developed and implemented marketing strategies to attract prospective tenants and enhance property visibility.
- Conducted property tours, highlighting key features to potential clients while addressing inquiries effectively.
- Analyzed market trends to adjust rental pricing strategies, improving competitive positioning within the local market.
Education
High School Diploma -
Clear Creek
Skills
- Business Administration Assistant
- Maintenance & Operations Management
- Customer Service Leadership
- Budgeting & Financial Oversight
- Contract Administration
- Maintenance & Facility Management
- Marketing & Community Engagement
- Training & Team Development
- Regulatory Compliance (local, state, federal)
- Data Entry & Auditing QA/QC
Certification
- TAA Certification (2003)
- Microsoft Office Certified (2005)
- M100 Certification (2012)
- Leadership in Supervision (2018)
- OSHA / QA/QC / ISO / VPP Certifications
Timeline
Administrative Assistant Personal Health Care
Owner Operator Independent
03.2024 - Current
Owner / Proprietor
Property Maintenance Services
01.2021 - 01.2024
HSE Tech Assistant, Laboratory Utility Specialist
Austin Industrial / Houston Technology Center / Lyondell Bissell
01.2014 - 01.2021
Property Management Assistant, Customer Service Manager
Houston Community Management
01.2008 - 01.2013
Real Estate Leasing Agent
Acacia Equities
01.2003 - 01.2005
High School Diploma -
Clear Creek