Summary
Overview
Work History
Education
Skills
Timeline
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SPENCER NOLEN

SPENCER NOLEN

League City,TX

Summary

Experienced Learning and Development Specialist with a proven record of designing, facilitating, and enhancing employee training programs in the financial services industry. Skilled in curriculum development, onboarding, leadership training, and continuous improvement initiatives that drive performance and engagement. Recognized for collaborative cross-department partnerships, data-driven evaluation, and delivering exceptional learning experiences.

Overview

9
9
years of professional experience

Work History

Learning & Development Specialist

Wellby Financial
01.2022 - Current
  • Develop and implement best-in-class onboarding and learning programs that enhance teammate performance and engagement.
  • Facilitate L&D initiatives including leadership training, communication workshops, and career development sessions.
  • Collaborate across departments to identify skill gaps and design targeted learning solutions.
  • Maintain and update training materials and on-demand learning content to meet evolving organizational needs.
  • Analyze participant feedback and performance metrics to inform program improvements.
  • Stay current on trends and innovations in adult learning, instructional design, and learning technology.
  • Facilitated 900+ hours of training in 2025

Solutions Lead – Training

Wellby Financial
01.2020 - 01.2022
  • Oversaw training and development initiatives within the Contact Center, ensuring compliance with credit union and regulatory policies.
  • Managed digital learning resources across internal platforms including SharePoint and Intranet.
  • Facilitated new hire and ongoing training programs that promoted member growth and exceptional service.
  • Provided coaching and development support to team members, fostering a culture of continuous learning and performance excellence.

Personal Banker

JSC Federal Credit Union
01.2017 - 01.2020
  • Delivered exceptional member experiences through proactive service and tailored financial solutions.
  • Processed loans, deposits, and account maintenance with accuracy and efficiency.
  • Promoted digital banking tools and financial wellness resources to enhance member engagement.
  • Specialized in retirement account functions, including IRAs and separation/distribution planning.
  • Originated and processed consumer loans, coordinated win-back campaigns, and performed account management functions.
  • Assisted members with technology solutions, such as mobile and online banking platforms.
  • Maintained thorough records of client interactions, enabling efficient communication with other staff members regarding member needs or concerns.

Education

Bachelor of Arts - Broadcast Journalism

University of Houston
Houston, TX

Skills

  • Soft skills training
  • Technical training
  • Training delivery
  • Organizational development
  • Onboarding programs
  • Career development
  • Employee engagement
  • Excellent communication

Timeline

Learning & Development Specialist

Wellby Financial
01.2022 - Current

Solutions Lead – Training

Wellby Financial
01.2020 - 01.2022

Personal Banker

JSC Federal Credit Union
01.2017 - 01.2020

Bachelor of Arts - Broadcast Journalism

University of Houston

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