Tiffany Hudson
Customer Advisor/Tech Support Agent
Pensacola,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Concentrix Services Inc
Pensacola, FL
01.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Alorica
Pensacola, FL
02.2020 - 11.2021
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Tate High School
Cantonment, FL 08.2003 -
Associate of Arts - Medical Assisting
Pensacola School of Massage Therapy And Health Careers
Pensacola, FL 08.2012 - 04.2013
Skills
Report Generationundefined
Timeline
Customer Service Representative
Concentrix Services Inc
01.2022 - Current
Customer Service Representative
Alorica
02.2020 - 11.2021
Associate of Arts - Medical Assisting
Pensacola School of Massage Therapy And Health Careers
08.2012 - 04.2013
High School Diploma -
Tate High School
08.2003 -
Similar Profiles
Pragathi VPragathi V
Quality Analyst at Concentrix Services IncQuality Analyst at Concentrix Services Inc
Viviani Ibrahim MoreiraViviani Ibrahim Moreira
Customer Service Call Centre Representative at Concentrix ServicesCustomer Service Call Centre Representative at Concentrix Services
Jyothi KounderJyothi Kounder
Sr. Quality Evaluator at Concentrix Services India Pvt LtdSr. Quality Evaluator at Concentrix Services India Pvt Ltd