Tiffany Hudson
Canton
Summary
Achieved high levels of team support and collaboration through dedicated service to colleagues and clients.,Built a reputation for approachability and kindness, resulting in enhanced team dynamics and customer satisfaction.,Thrived in dynamic environments, positively influencing team morale through proactive assistance.,Delivered exceptional customer service by fostering a collaborative atmosphere that prioritized efficiency.,Maintained trustworthiness in handling financial transactions and secure delivery operations.
Overview
20
20
years of professional experience
Work History
Lead Barista
UnionPark Coffee
4700 Everhard Rd Canton Ohio
09.2025 - Current
- Directed daily operations, optimizing beverage quality and enhancing customer satisfaction.
- Mentored new baristas on advanced coffee brewing techniques and equipment utilization.
- Developed efficient workflow processes that significantly improved service speed during peak times.
- Managed inventory effectively, placing orders to maintain optimal stock levels without overages or shortages.
- Collaborated with management to design seasonal menu offerings that incorporated valuable customer feedback.
- Conducted thorough quality control checks on beverages to ensure high standards of taste and presentation.
- Fostered a collaborative team environment through skilled communication and conflict resolution.
- Consistently upheld cleanliness and organization in the workspace, in compliance with health and safety regulations.
- Resolved customer complaints efficiently, sustaining positive patron relationships.
- Trained new staff members on precise techniques for espresso preparation and milk steaming to guarantee high-quality beverages.
- Oversaw inventory management to ensure sufficient stock levels, minimizing waste and lowering operational costs.
- Enhanced customer satisfaction by providing tailored and swift beverage preparation.
- Created a welcoming atmosphere in the coffee shop by maintaining high cleanliness standards.
- Managed financial transactions, including end-of-day cash drops and fair tip allocation for café staff.
Cook Shift Leader
Pizza Hut
Tallahassee, Florida
12.2016 - 07.2019
- Created weekly schedules for kitchen staff according to restaurant needs.
- Implemented cost saving measures while still maintaining high quality standards.
- Coordinated with other departments such as front-of-house or catering services when needed.
- Kept accurate records of employee hours worked each day, week, month.
- Trained new cooks on proper food handling techniques.
- Participated in periodic performance reviews for all members of the kitchen team.
- Inspected equipment and ensured it was properly maintained by kitchen staff.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Resolved customer complaints in a timely manner.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Ensured kitchen staff followed health and safety regulations.
Management Assistant
Stone Creek Pizza co
Tallahassee, Florida
05.2013 - 04.2014
- Monitored progress on projects and identified potential issues or delays before they occurred.
- Researched new products or services that could benefit the organization.
- Maintained contact lists, prepared presentation materials, and tracked expenses.
- Managed inventory levels by monitoring stock levels and ordering supplies when needed.
- Created agendas for weekly team meetings and took minutes during the meeting sessions.
- Answered phone calls from vendors regarding orders or other inquiries.
Customer Service Manager
Dominos Pizza Inc.
Crawfordville, Florida
03.2011 - 11.2013
- Provided exceptional customer service to ensure customer satisfaction.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Cook Shift Leader
Rummys Pizza
Crawfordville
07.2011 - 04.2012
- Organized the work area for efficient functioning during shifts.
- Assisted in developing new menu items based on customer feedback.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
Front End Receptionist
Mike's Moving Company
Crawfordville, FL
02.2010 - 10.2010
- Assisted with customer inquiries and complaints in a courteous and timely manner.
- Monitored reception area traffic flow ensuring safety of all visitors and staff members.
- Processed payments for services rendered as well as reconciled daily transactions.
- Managed petty cash fund for office expenses.
- Scheduled appointments using an online calendar system.
- Prepared correspondence such as letters, memos and emails on behalf of management team.
- Answered incoming calls, took messages, and transferred calls to appropriate staff members.
- Arranged travel accommodations for employees as needed.
Delivery Driver
Pizza Hut
Crawfordville, Florida
06.2008 - 07.2010
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Front End Associate
Publix
Tallahassee, Florida
12.2006 - 06.2007
- Collaborated closely with coworkers on special projects or tasks as assigned by manager.
- Answered incoming calls promptly, providing accurate information about products and services.
- Performed daily opening and closing procedures according to standard operating procedures.
- Provided product knowledge to customers as needed.
- Organized backroom storage areas according to company standards.
- Processed returns and exchanges according to store policies.
- Greeted customers and provided assistance with product selection.
- Maintained a clean, organized and inviting store environment.
Education
Associate of Arts - Cyber Security
University of Phoenix
Tempe, AZSkills
- Network security
- Incident response
- Vulnerability assessment
- Customer service
- Data analysis
- Project management
- Team collaboration
- Employee training
- Problem solving
- Time management
- Health and safety compliance
- Attention to detail
- Ordering supplies
- Food handling safety
- Knife skills
- Task delegation
- Multitasking and organization
- Performance evaluation
- Effective communication
- Team leadership
- Problem-solving
- Waste reduction
- Inventory management
- Conflict resolution
- Labor management
- Sanitation procedures
- Food presentation
- Cost control
- Food allergy awareness
- Food preparation
- Sauce making
Affiliations
- Playing musical instruments, reading music.
Education and Training
true
Timeline
Lead Barista
UnionPark Coffee
09.2025 - Current
Cook Shift Leader
Pizza Hut
12.2016 - 07.2019
Management Assistant
Stone Creek Pizza co
05.2013 - 04.2014
Cook Shift Leader
Rummys Pizza
07.2011 - 04.2012
Customer Service Manager
Dominos Pizza Inc.
03.2011 - 11.2013
Front End Receptionist
Mike's Moving Company
02.2010 - 10.2010
Delivery Driver
Pizza Hut
06.2008 - 07.2010
Front End Associate
Publix
12.2006 - 06.2007
Associate of Arts - Cyber Security
University of Phoenix