TIFFANY HULSEY-REDING

Drive a school van for special education students

• Followed traffic laws, safety procedures, and company transportation policies
• Promoted safe driving habits within the team by consistently following traffic laws and regulations.
• Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
• Maintained vehicle cleanliness and safety, ensuring a comfortable travel experience for passengers.
• Effectively managed challenging behaviors from passengers while maintaining a calm demeanor under pressure situations.
• Participated in regular training sessions to stay current on industry best practices and new technologies.
• Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
• Supported other drivers during peak hours or periods of high demand as needed, demonstrating teamwork skills in diverse situations.

• Conduct in-depth research on patient accounts to identify misapplied payments and determine appropriate credit resolutions in alignment with payer policies and billing guidelines.
• Collaborate cross-functionally with team members, trainers, and supervisors to enhance and maintain credit processing workflows, resulting in faster turnaround and improved accuracy.
• Utilize Epic and internal billing systems to analyze claim data and coordinate issue resolution across departments, ensuring financial integrity and regulatory compliance.
• Recognized for reducing outstanding credit balances and preventing recurring billing errors.
• Helped streamline the credit queue workflow, contributing to a measurable decrease in backlog and processing delays.
• Perform billing reviews when needed
• Work with the coding team to confirm or fix codes on the claim for CMS-1500 and UB-04 forms when needed
• Redesigned how refunds are distributed to patient accounts
• Reviewed the Explanation of Benefits and claim forms
• Contacted insurance companies regarding payment and adjustments
• Attributed to the policy of verifying adjustments to the patient accounts when needed
• Coached and trained teammates on the EPIC system
• Analyzed notes, tax records, and personally prepared financial statements.
• Worked with the supervisor and team lead to develop written procedures for all credit procedures.

• Handled account review and product inquiries, ensuring optimal service resolution and alignment with customer needs and account eligibility.
• Delivered upselling and cross-selling services aligned with customer usage patterns, driving revenue growth and customer satisfaction.
• Consistently met or exceeded performance goals related to call resolution and customer retention.
• Recognized for maintaining a high standard of customer service and professionalism under pressure.