Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Hyman

Tiffany Hyman

Fairburn,GA

Summary

Dynamic and results-driven professional with extensive experience as a Professional Driver and Service Manager. Expert in route planning and emergency management, ensuring timely deliveries while fostering strong customer relationships. Proven ability to train and develop staff, maintaining high safety standards and enhancing operational efficiency.

Overview

11
11
years of professional experience

Work History

Commercial Truck Driver

McCormick Trucking
Atlanta, GA
04.2023 - 12.2025
  • Managed time efficiently by planning routes ahead of time based on delivery orders.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Processed shipment documents neatly and efficiently for each load.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Ensured compliance with DOT regulations, such as hours of service, weight limits.
  • Verified accuracy of shipping documents including manifests, bills of lading.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Kept up-to-date knowledge of postal rates, regulations, and procedures.

Rail Operator

Metropolitan Atlanta Rapid Transit Authority (MARTA)
Atlanta, GA
03.2022 - 12.2024
  • Safely operates consist in revenue and non-revenue service in accordance with established operating rules, procedures, and published schedules.
  • Makes all required terminal stops and ADA announcements.
  • Performs basic rail troubleshooting activities under the direction and guidance of the Rail Service Control Center or Yard Tower Supervisor.
  • Performs required pre-trip inspections of light rail vehicles prior to pulling the train out of the yard, including conducting internal and external visual inspections of the train, pre-testing all required control equipment, and ensuring all required safety devices are intact and functional.
  • Prepares written reports and completes accident/incident reports thoroughly, accurately, and legibly at the end of shifts, as required.

Transit Bus Driver

Metropolitan Atlanta Rapid Transit Authority (MARTA)
Atlanta, GA
06.2019 - 03.2022
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Reported incidents involving passengers or accidents to management immediately upon occurrence.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Helped ensure smooth operation of transit services by providing feedback on performance issues related to buses and drivers.
  • Studied and adhered to regulations, policies, and procedures for bus operation and passenger transportation.

Assistant Rural Carrier

United States Postal Service
Fairburn, GA
09.2018 - 02.2020
  • Operated a variety of vehicles including automobiles, vans, tractors and trailers safely.
  • Maintained accurate records of deliveries.
  • Performed daily vehicle inspections before driving route deliveries.
  • Provided customer service by responding to inquiries and requests for information about postal services.
  • Delivered packages directly to residences or businesses as required.
  • Followed strict package safety standards to protect customers and team members.

Service Manager

Lane Bryant
East Point, GA
02.2015 - 09.2018
  • Analyze the business, and create action plans that develop results.
  • Build guest loyalty by team-selling Lane Bryant fashion and credit cards.
  • Execute floor sets to visual brand standards.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Analyzed business performance data and forecasted business results for upper management.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Maintained records of all customer interactions and transactions.
  • Resolved customer complaints quickly and effectively.
  • Maintained inventory of parts and supplies, ensuring availability for service tasks.

Education

High School Diploma -

Creekside High School
Fairburn, GA
05-2010

Some College (No Degree) - Business Administration

The University of Arizona Global Campus
Chandler, AZ

Some College (No Degree) - Commercial Driving

Katlaw Commercial Trucking School
Austell, GA

Skills

  • Route planning
  • Customer service
  • Emergency management
  • Time management
  • Safety protocols
  • Communication skills
  • Team collaboration
  • Problem solving
  • Multitasking Abilities
  • Self-motivation and discipline
  • Inventory management
  • Staff training and development

Timeline

Commercial Truck Driver

McCormick Trucking
04.2023 - 12.2025

Rail Operator

Metropolitan Atlanta Rapid Transit Authority (MARTA)
03.2022 - 12.2024

Transit Bus Driver

Metropolitan Atlanta Rapid Transit Authority (MARTA)
06.2019 - 03.2022

Assistant Rural Carrier

United States Postal Service
09.2018 - 02.2020

Service Manager

Lane Bryant
02.2015 - 09.2018

High School Diploma -

Creekside High School

Some College (No Degree) - Business Administration

The University of Arizona Global Campus

Some College (No Degree) - Commercial Driving

Katlaw Commercial Trucking School

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Tiffany Hyman