Tiffany Hypolite
Houston,TX
Summary
Proven leader at Goodwill Industries of Houston, adept in customer service and problem-solving, enhanced team performance and sales efficiency across 5 stores. Leveraged multitasking and organizational skills to streamline operations, significantly improving employee productivity and morale. Achieved notable customer satisfaction by fostering a positive work environment and encouraging teamwork.
Overview
12
12
years of professional experience
Work History
Store Manager
Goodwill Industries Of Houston
08.2012 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Training Manager
Goodwill Industries Of Houston
10.2021 - 02.2022
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
Area Sales Manager
Goodwill Industries Of Houston
01.2018 - 03.2019
- Overseeing 5 store within the district under the leadership of district director
- . Communicate effectively with store managers and management team with goals and expectations of the company.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
Education
No Degree - Business Administration And Management
University of Louisiana At Lafayette
Lafayette, LASkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Training Manager
Goodwill Industries Of Houston
10.2021 - 02.2022
Area Sales Manager
Goodwill Industries Of Houston
01.2018 - 03.2019
Store Manager
Goodwill Industries Of Houston
08.2012 - Current
No Degree - Business Administration And Management
University of Louisiana At Lafayette
Similar Profiles
David GarciaDavid Garcia
Donation Attendant at Goodwill Industries Of HoustonDonation Attendant at Goodwill Industries Of Houston
Craig MeyersCraig Meyers
Cashier at Goodwill Industries Of HoustonCashier at Goodwill Industries Of Houston
Alicia FranklinAlicia Franklin
Assistant Store Manager at Goodwill Industries Of HoustonAssistant Store Manager at Goodwill Industries Of Houston
Kayleigh HeckKayleigh Heck
Sales Associate at Goodwill Industries Of HoustonSales Associate at Goodwill Industries Of Houston
Angelica MyersAngelica Myers
Customer Service Representative at ASC HoustonCustomer Service Representative at ASC Houston