Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Irwin

Belton,TX

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Ambassador

Amazon
07.2019 - 02.2023
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
  • Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
  • Assisted team with operational policies and procedures to drive services.
  • Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
  • Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.

Order Selector

Mclanes Southwest
03.2016 - 05.2019
  • Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
  • Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
  • Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
  • Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.

Call Center Representative

Ttec (TeleTech) - HealthCare Solutions
04.2014 - 02.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Identified upselling opportunities to increase revenue generation.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

Call Center Representative

C3 Customer Contact Channels
04.2012 - 02.2014
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

Education

High School Diploma -

Temple High School
Temple, TX
05-2011

Skills

  • Team Management
  • Policy analysis
  • Protocol adherence
  • Strategy Development
  • Continuous Improvement
  • Teamwork and Collaboration
  • Problem-Solving

Timeline

Ambassador

Amazon
07.2019 - 02.2023

Order Selector

Mclanes Southwest
03.2016 - 05.2019

Call Center Representative

Ttec (TeleTech) - HealthCare Solutions
04.2014 - 02.2016

Call Center Representative

C3 Customer Contact Channels
04.2012 - 02.2014

High School Diploma -

Temple High School

Similar Profiles

CREATE PROFILE
Tiffany Irwin