Tiffany Isom
McDonough,GA
Summary
Knowledgeable with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.
Overview
17
17
years of professional experience
Work History
Training To Become A Senior Bill Collector
Credit Acceptance
Southfield Michigan
10.2021 - Current
- Managed collections for overdue accounts, ensuring timely payments and adherence to company policies.
- Conducted negotiations with clients to establish payment plans, improving recovery rates on delinquent accounts.
- Utilized collection software to track account statuses and document interactions efficiently.
- Analyzed client financial situations to recommend tailored repayment solutions, enhancing customer satisfaction.
- Mentored new collectors on best practices and compliance standards, fostering a knowledgeable workforce.
- Contributed to team success by sharing knowledge of industry trends, tools, and resources.
- Negotiated settlements with debtors while maintaining professionalism and adherence to company policies.
Branch Manager
Chase Bank
Atlanta Georgia
05.2009 - 10.2018
- Fostered relationships with local businesses to increase community engagement and brand presence.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Education
High School or GED - undefined
John McDonough High School
New Orleans, LA05.1999
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Verbal/written communication
- Employee development
Timeline
Training To Become A Senior Bill Collector
Credit Acceptance
10.2021 - Current
Branch Manager
Chase Bank
05.2009 - 10.2018
High School or GED - undefined
John McDonough High School