Microsoft Products
Tiffany Jackson
Customer Service
Katy,Texas
Summary
Experienced hard working professional who works with a diverse population. Trained to deal with any customer's concerns in a professional, courteous and compassionate manner. Can effectively motivate others to achieve common objectives while still meeting corporate rules. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Manager
POLK Trucking/Mobile Detailing Co
Houston, TX
07.2022 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Accomplished multiple tasks within established timeframes.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Onboarded new employees with training and new hire documentation.
- Evaluated suppliers to maintain cost controls and improve operations.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Prepared annual budgets with controls to prevent overages.
Patient Access Rep II
Memorial Hermann
Katy, Texas
08.2021 - Current
- Responsible for registering patients by collecting information such as patient details, medical history, billing and verifying insurance
- Providing patients with billing and payment information for copays and coinsurance
- Preparing patient admission and discharge documentation
- Entering information into databases and maintaining accurate records
- Dealing with patient’s questions, concerns and issues
- Operating high volume multi line phones
- Ensuring medical necessity and compliance.
Office Assistant/Business Office Rep
MemorialHermann
Houston, Texas
01.2013 - 08.2021
- Scheduling, Type letters, memorandums, and other documents
- Files documents as established by departmental procedures
- Complete order form for departmental needs
- Tend to ill individuals under the supervision of doctors, nurses and medical professionals
- My duties also include scheduling, taking vital signs, collecting specimens, documentation in Cerner Programs, verifying insurance and discussing benefits and giving reports to oncoming staff
- Identify patients with the three identifiers and pass medications prescribed by doctors.
Food Service/Asst Manager
CFISD
Houston, Texas
08.2010 - 02.2013
- Manage staff, maintain inventory, and cashier
- Prep food, cook, reheat food and serve over 1000 students.
Education
Certification -
Ross Education
Completed a Medical Assistant Certificate in a year long program. - undefined
CNA Certificate - undefined
Baker College
Completed a Certified Nurse Assistant program. Also, 20+ college credits - General Studies
Wayne Community College
Dispatch
DWT Transport
Houston, TX 08.2021 - 08.2021
Skills
Financial managementundefined
Software
Adobe Products
Skype
Spotify
Timeline
Manager
POLK Trucking/Mobile Detailing Co
07.2022 - Current
Dispatch
DWT Transport
08.2021 - 08.2021
Patient Access Rep II
Memorial Hermann
08.2021 - Current
Office Assistant/Business Office Rep
MemorialHermann
01.2013 - 08.2021
Food Service/Asst Manager
CFISD
08.2010 - 02.2013
Certification -
Ross Education
Completed a Medical Assistant Certificate in a year long program. - undefined
CNA Certificate - undefined
Baker College
Completed a Certified Nurse Assistant program. Also, 20+ college credits - General Studies
Wayne Community College
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