Tiffany James
Houston,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Registered Behavior Technician
Premier swallow and speech aba
Houston, Texas
05.2026 - Current
- Implemented behavior intervention plans for individuals with developmental challenges.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Engaged clients through interactive activities to promote skill development.
- Assisted in conducting assessments to identify client needs and goals.
- Documented client progress and communicated findings to the supervising team.
- Collaborated with speech therapists to integrate communication strategies into sessions.
- Delivered consistent support to clients while adhering to ethical guidelines.
- Maintained a safe and supportive environment during therapy sessions.
Rbt
Fasttrack aba
Katy, Texas
08.2025 - 05.2026
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Implemented individualized behavior intervention plans under supervisor guidance.
- Engaged clients using positive reinforcement techniques during sessions.
- Supported clients in developing social skills through structured activities.
- Collaborated with team members to develop effective treatment strategies.
- Tracked data and monitored progress of student's goals and objectives.
- Maintained accurate documentation of client progress and behaviors daily.
- Assisted in conducting assessments to identify client needs and behaviors.
- Attended training sessions to enhance knowledge of ABA practices and principles.
Security Operations Center Technician
Dsi Security
Houston, Texas
09.2023 - 03.2025
- Monitored security systems, including firewalls and intrusion detection systems, to identify suspicious activity.
- Monitored security systems and responded to alarms and incidents.
- Conducted routine surveillance checks to ensure facility safety.
- Documented security activities and incidents in daily reports.
- Collaborated with law enforcement during investigations and emergencies.
- Maintained communication with team members through radio systems.
- Evaluated security technology for effectiveness and reliability.
- Participated in emergency drills to prepare for potential threats.
- Documented standard operating procedures related to SOC activities.
- Implemented security policies and procedures within the organization's IT environment.
- Monitored changes in security threats through regular analysis of reports. in the threat environment through open source intelligence gathering techniques.
- Managed high call volumes to ensure timely customer support.
- Documented call details accurately in the system for follow-up.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
School Bus Driver
Cypress Fairbanks ISD
Houston, Texas
10.2021 - 06.2023
- Transported students safely to and from school each day.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Assisted students with boarding and exiting the bus safely and efficiently.
- Managed student behavior on the bus to promote a safe travel experience.
- Communicated effectively with students, parents, and school staff regarding schedules.
- Maintained a clean and organized bus environment for passengers.
- Followed established routes while adhering to traffic laws and regulations.
- Conducted pre-trip and post-trip vehicle inspections for safety compliance.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Reported maintenance issues promptly to ensure vehicle readiness.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Paraeducator, Special Education
Cypress Fairbanks ISD
Houston, Texas
11.2017 - 09.2021
- Assisted teachers in developing and implementing individualized education plans.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Implemented behavioral intervention strategies under the direction of certified staff.
- Monitored student behavior and provided guidance to promote positive interactions.
- Supported students with disabilities in daily educational activities and classroom routines.
- Maintained a safe and organized learning environment conducive to student growth.
- Prepared instructional materials for lessons tailored to diverse learning needs.
- Developed instructional materials that met the unique needs of each student's learning style.
- Organized classroom materials and resources to facilitate an effective learning environment.
- Collaborated with multidisciplinary teams to ensure comprehensive support for students.
- Supervised field trips for special education classes ensuring safety at all times while providing educational opportunities outside the regular classroom setting.
Driver's Assistant
Cypress Fairbanks ISD
Houston, Texas
12.2011 - 05.2017
- Assisted drivers in loading and unloading school buses safely.
- Provided support during student pick-up and drop-off to ensure smooth operations.
- Communicated effectively with drivers regarding route changes and schedules.
- Maintained safety equipment and ensured compliance with transportation regulations.
- Organized supplies and materials for daily transportation tasks and activities.
- Collaborated with team members to address any operational challenges promptly.
Account Receivable Specialist
Western Finance
Tomball, Texas
06.2011 - 08.2011
- Managed customer invoicing and payment processing for Western Finance accounts.
- Reviewed and reconciled customer accounts to ensure accurate billing records.
- Coordinated collections efforts to reduce outstanding receivables effectively.
- Communicated with clients to resolve payment discrepancies and inquiries.
- Developed reports on aged receivables for management review and action plans.
- Implemented process improvements to streamline the accounts receivable workflow.
- Developed promotional materials for in-store displays and events.
- Assisted in managing inventory for promotional products and marketing supplies.
Assistant Manager
Cypress Fairbanks ISD
Houston, Texas
2009 - 06.2011
- Oversaw daily operations of the school, ensuring smooth functioning of activities and staff assignments. including scheduling shifts, assigning duties.
- Assisted in managing daily operations of educational programs and services.
- Facilitated communication among teachers, parents, and administration to address student needs.
- Implemented strategies to enhance student engagement during academic activities.
- Monitored compliance with district policies and educational standards across programs.
- Coordinated events to enhance community involvement within the school district.
- Developed materials for presentations to enhance stakeholder understanding of programs.
Medical Records File Clerk
Texas Home Health
Houston, Texas
06.2006 - 12.2009
- Organized and maintained medical records according to company standards.
- Processed incoming patient information and updated electronic records accurately.
- Assisted staff in retrieving patient files quickly and efficiently.
- Ensured confidentiality of sensitive patient information during file handling.
- Coordinated with healthcare providers to verify and correct record discrepancies.
- Trained new employees on filing systems and record management procedures.
- Created new patient files by entering demographic data into the computer system.
- Conducted periodic reviews of inactive files and purged unnecessary paperwork accordingly.
Customer Service Representative
Convergys
Houston, Texas
04.2005 - 05.2006
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and issue resolution through various communication channels.
- Managed customer accounts by updating information and processing service requests efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided product knowledge and support to help customers make informed decisions.
- Handled escalated issues by coordinating with internal departments for swift resolutions.
- Collaborated with team members to enhance customer satisfaction and service delivery standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) -
Lone Star College
Houston, TXSome College (No Degree) - Early Childhood Education
Grand Canyon University
Phoenix, AZSome College (No Degree) - Cosmetology
Lone Star College
Houston, TXSkills
- Behavior intervention
- Client assessment
- Data tracking
- Treatment documentation
- Record keeping
- Records management
- Therapeutic session management
- Patient safety
- Safety management
- Communication strategies
- Engaging clients
- Client communication
- Verbal and written communication
- Active listening
- Conflict resolution
- Incidental teaching
- Social skills development
- Social skills development
- Critical thinking
- Problem-solving
- Attention to detail
- Time management
- Data entry
- Professional communication
- Professionalism
- Engaging clients
- Client communication
Certification
- Information Technology
Timeline
Registered Behavior Technician
Premier swallow and speech aba
05.2026 - Current
Rbt
Fasttrack aba
08.2025 - 05.2026
Security Operations Center Technician
Dsi Security
09.2023 - 03.2025
School Bus Driver
Cypress Fairbanks ISD
10.2021 - 06.2023
Paraeducator, Special Education
Cypress Fairbanks ISD
11.2017 - 09.2021
Driver's Assistant
Cypress Fairbanks ISD
12.2011 - 05.2017
Account Receivable Specialist
Western Finance
06.2011 - 08.2011
Medical Records File Clerk
Texas Home Health
06.2006 - 12.2009
Customer Service Representative
Convergys
04.2005 - 05.2006
Assistant Manager
Cypress Fairbanks ISD
2009 - 06.2011
Some College (No Degree) -
Lone Star College
Some College (No Degree) - Early Childhood Education
Grand Canyon University
Some College (No Degree) - Cosmetology
Lone Star College