Tiffany Jennings
Charlotte,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. My experience as an administrative assistant for a level 1 Trauma regional facility has equipped me to work well in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Merchandise Processor and Receiving Specialist
Diamonds Direct
Charlotte, NC
03.2022 - Current
- Enhance inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborate with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Identify discrepancies between physical count and system records, initiating corrective actions as necessary.
- Assist with managing incoming shipments, verifying accuracy of delivered goods against purchase orders.
- Work closely with other departments to ensure seamless flow of merchandise from headquarters to sales floor.
- Display strong attention to detail when counting items, reducing likelihood of errors or miscounts affecting overall results.
- Reduce damaged goods rate by conducting thorough quality inspections during the processing stage.
- Assist in training new team members, sharing valuable knowledge on best practices for receiving operations.
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Picked orders, packed boxes and prepared shipments.
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
Administrative Specialist
Upstate Medical University
Syracuse, NY
12.2015 - 07.2022
- Verifies patient eligibility before treatment is rendered and establishes payment plan on outstanding balances.
- Reviewed numerous patient cases and insurance coverage information for pre-surgical screening.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Trained new administrative staff on office procedures, ensuring consistent performance standards across the team.
- Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call.
- Maintained strict compliance with HIPAA regulations in handling sensitive patient information, safeguarding confidentiality at all times.
- Collaborated with clinical staff to ensure seamless integration of patient care plans, fostering a supportive healthcare environment.
- Organized medical charts for efficient retrieval by healthcare practitioners during appointments, enhancing treatment decisions based on complete information availability.
- Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines.
- Purchases office and medical supplies, files insurance, and distributes refunds.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
Dental Assistant
Riverside Orthodontics
Binghamton, NY
01.2013 - 01.2014
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Verifies patient eligibility before treatment is rendered and establishes payment plan on outstanding balances.
- Purchases office and medical supplies, files insurance, and distributes refunds.
Education
High School Diploma -
BOCES
Bachelor of Science - Counseling
Capella University
2025
Skills
- Administrative Support
- Oral and written communications
- Clerical duties
- Office Management
- Medical Terminology
- Organizational abilities
- Interpersonal Skills Development
- Excel
- HIPAA Compliance Understanding
- Patient Scheduling Proficiency
- Critical Thinking Capacity
- Professionalism and Discretion
- Insurance Verification
- Attention to Detail
Additional Information
Volunteer Coordinator: Sisters Healing Everyday
Timeline
Merchandise Processor and Receiving Specialist
Diamonds Direct
03.2022 - Current
Administrative Specialist
Upstate Medical University
12.2015 - 07.2022
Dental Assistant
Riverside Orthodontics
01.2013 - 01.2014
High School Diploma -
BOCES
Bachelor of Science - Counseling
Capella University