TIFFANY JOHNSON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Counselor/Business Coordinator
CAROLINAEAST ORTHOPEDICS
01.2023 - Current
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Streamlined business operations by implementing efficient coordination strategies and organizational systems.
- Increased client satisfaction with timely communication and proactive problem-solving skills.
- Maintained accurate records by implementing efficient documentation systems that facilitated information retrieval when needed.
- Designated by manager to be the team captain for CarolinaEast Foundation.
Financial Counselor
CAROLINA ORTHOPEDICS & SPORTS MEDICINE
04.2021 - 12.2022
- Identify delinquent accounts, aging period, and payment sources
- Evaluates patient financial status and establishes budget plans
- Reviews accounts for possible assignment to a collection agency
- Make recommendations to management and prepares information for the collection agency
- Attorney requests for billing information
- Process bad debt payments and reports account information to outside agency.
Front Desk Representative
CAROLINA ORTHOPEDICS & SPORTS MEDICINE
06.2020 - 04.2021
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Assisted in training new team members, increasing staff competency and professionalism.
- Processed guest requests promptly, resulting in a higher level of repeat business from satisfied customers.
Scheduler
DERMATOLOGY ASSOCIATES OF COASTAL CAROLINA
08.2019 - 06.2020
- Recording and scanning customer data into the company system
- Schedule referrals from primary care providers, Tricare Prime and Tri-West
- Provide reference by utilizing filing and retrieval systems
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Customer Service Clerk
LOWE'S
09.2017 - 12.2018
- Communicate effectively in oral and written communications with staff, business partners, and customers
- Researched and rapidly resolved client/customer conflicts to prevent loss
- Accurately captured customer information
- Assist in training new employees.
Accounts Receivable/Sales
YELLOW BOX
02.2009 - 03.2012
- Assisted customers by determining needs and made recommendations
- Utilized inventory management system to track and order inventory
- Maintained accounts by verifying, allocating and posting transactions, perform bookkeeping duties as necessary
Education
Associate of Applied Science - Health Information Technology
Craven Community College
New Bern, NC05.2019
Skills
- Critical Thinking
- Document Preparation
- Verbal and Written Communication
- Attention to Detail
- Healthcare Insurance Knowledge
- Well-Trained in Microsoft Office
- Basic Medical Terminology
- HIPAA Compliance
- Office procedures understanding
- Policy updates
- Follow-up skills
- Process Improvements
- Customer Service
Certification
Emerging Leader Certification, Truist Leadership Institute – 2021 - Present Florida 4-40 Customer Representative Insurance License, 2016-2017
Timeline
Patient Counselor/Business Coordinator
CAROLINAEAST ORTHOPEDICS
01.2023 - Current
Financial Counselor
CAROLINA ORTHOPEDICS & SPORTS MEDICINE
04.2021 - 12.2022
Front Desk Representative
CAROLINA ORTHOPEDICS & SPORTS MEDICINE
06.2020 - 04.2021
Scheduler
DERMATOLOGY ASSOCIATES OF COASTAL CAROLINA
08.2019 - 06.2020
Customer Service Clerk
LOWE'S
09.2017 - 12.2018
Accounts Receivable/Sales
YELLOW BOX
02.2009 - 03.2012
Associate of Applied Science - Health Information Technology
Craven Community College
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