Tiffany Johnson
Stanley
Summary
I am a General Manager with expertise in leadership, operations management, and customer relations. Proven ability to enhance guest experiences and streamline processes, ensuring operational excellence and high satisfaction rates.
Overview
14
14
years of professional experience
Work History
General Manager
Microtel Inn & Suites by Wyndham
Tioga, ND
05.2015 - Current
- Lead hotel operations, ensuring exceptional guest experiences through staff training and development.
- Streamline front desk processes, enhancing check-in efficiency and customer satisfaction.
- Implement cost control measures, optimizing budget allocation and resource management.
- Ensure compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Develop marketing strategies to increase occupancy rates and drive revenue growth.
- Oversee compliance with health and safety regulations, maintaining high standards throughout the property.
- Increase hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Manage daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Hire and train new employees, demonstrating best methods for serving clients and guests.
- Conduct regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Streamline front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Handle guest complaints through medallia and at property to maintain high guest satisfaction rates.
- Encourage community involvement by partnering with local organizations and sponsoring events that benefit the area.
- Book groups for weddings, family reunions, conferences, and other events, providing best available room rates.
- Develop and implement marketing strategies to promote hotel services through property and Wyndham.
- Oversee day-to-day operations of a 79 & 80 room hotel with staff of 10 to 15 employees at each hotel.
- Responsible for answering all RFP's through cvent & Wyndham.
General Manager
Microtel Inn & Suites by Wyndham
Stanley, ND
02.2012 - Current
Education
Bachelor of Science - Marketing With Emphasis in Hospitality
Black Hills State University
Spearfish, SD05-1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
Timeline
General Manager
Microtel Inn & Suites by Wyndham
05.2015 - Current
General Manager
Microtel Inn & Suites by Wyndham
02.2012 - Current
Bachelor of Science - Marketing With Emphasis in Hospitality
Black Hills State University