Tiffany Unger
Hospitality
St Louis,MO
Summary
Results-oriented hospitality professional adept at coordinating complex events and leading diverse teams. Expertise in developing tailored beverage programs and service plans that align with client needs. A strong ability to manage operational logistics and foster guest engagement ensures memorable experiences across various event types.
Overview
19
19
years of professional experience
Work History
Owner & Beverage Director
THE WANDERING SIDECAR BAR CO.
St. Louis, MO
06.2016 - Current
- Planned and executed 600+ events, coordinating more than 100 events annually across a wide range of event sizes, venues, audiences, and client needs.
- Manage the complete event lifecycle from initial inquiry and consultation through proposal, contracting, planning, event execution, and client follow-up.
- Develop customized event experiences, beverage programs, menus, and service plans aligned with client goals, budgets, venues, and guest demographics.
- Lead and coordinate a network of 20+ employees and vendors, providing direction before and during events.
- Manage business administration including scheduling, payroll, financial responsibilities, client communications, vendor relationships, and operational planning.
- Developed creative event concepts and hospitality experiences to enhance guest engagement and deliver memorable brand experiences.
- Work simultaneously across multiple events and deadlines while maintaining detailed timelines, client expectations, and operational requirements.
Bar Lead
2ND SHIFT BREWING
St. Louis, MO
05.2025 - Current
- Lead front-of-house bar operations in a high-volume hospitality environment.
- Coordinated staff responsibilities, service flow, guest experience, inventory, and daily operations to ensure smooth bar function.
- Trained and supported team members to uphold service standards and foster a welcoming guest environment.
- Resolve customer concerns and operational challenges quickly and professionally.
- Collaborated with management and staff to facilitate events, special programming, and brewery operations.
Bar Lead / Shift Manager
OFF ELM
St. Louis, MO
11.2024 - 04.2025
- Led daily bar operations for a craft cocktail-focused hospitality environment.
- Managed staff and operations for guest service, ensuring adherence to opening and closing procedures and service standards.
- Coordinated staff and prioritized operations to meet demands in a fast-paced environment.
- Supported guest experience and event needs, upholding high standards for hospitality and presentation.
Bar Manager
TONY'S ON MAIN
St. Louis, MO
06.2007 - 09.2015
- Trained employees and provided hands-on leadership in a high-volume environment.
- Supervised staff and coordinated schedules while managing inventory to uphold service standards.
- Oversaw bar operations and enhanced guest service in high-traffic hospitality establishment.
- Cultivated customer relationships and addressed guest concerns with professionalism and discretion.
Education
Master of Arts - Non-Profit Management
05-2012
Bachelor of Arts - Business Administration
05-2002
Skills
- Event Planning & Execution
- Event Logistics & Operations
- Contract & Proposal Management
- Budget & Expense Management
- Vendor Coordination & Negotiation
- CRM & Client Management
- Team Leadership & Coordination
- Project Management
- Staff Scheduling & Operations
- Hospitality & Guest Experience
- Post-Event Client Follow-Up
- Community Engagement
- Event design
- Client & Stakeholder Relations
HIGHLIGHTS
- 600+ events executed across diverse audiences and venues
- 100+ events coordinated annually
- 20+ employees/vendors managed
- Full-cycle client and event management experience
- Hands-on CRM experience
- Extensive hospitality and guest-experience background
- Business ownership and direct budget/operational responsibility
- Master's degree in Nonprofit Management
- Community engagement and grassroots organizing experience
Technology Tools
17hats, Microsoft Word, Excel, PowerPoint, Client relationship management, Digital scheduling, Invoicing, Contract administration, Event workflows, Online communications and business administration
Timeline
Bar Lead - 2ND SHIFT BREWING
05.2025 - Current
Bar Lead / Shift Manager - OFF ELM
11.2024 - 04.2025
Owner & Beverage Director - THE WANDERING SIDECAR BAR CO.
06.2016 - Current
Bar Manager - TONY'S ON MAIN
06.2007 - 09.2015
Lindenwood University - Master of Arts, Non-Profit Management
Lindenwood University - Bachelor of Arts, Business Administration