Tiffany Keise
Columbia,SC
Summary
Skillful Operations Analyst adeptly supporting system management and problem resolution to improve records management. Over 10 years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Specialist
2u Inc
04.2023 - Current
- Created efficient process cross-functional guide to increase productivity across department by 30%.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Developed and updated tracking spreadsheets using google suite.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Senior Admissions Counselor
2u Inc
11.2021 - 11.2023
- Managed over 100 customer calls per day and increased enrollment by 15% on a monthly basis.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Increased interdepartmental relationships within university to improve student success.
- Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
Project Manager
Wisynco Group Ltd
01.2018 - 04.2020
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
Education
BBA - Marketing, International Business
University of Technology
Jamaica 05.2016
Skills
- Program Evaluation
- Quantitative skills
- Resource Planning and Scheduling
- Process Planning
- Project Management
- Planning and coordination
- Cross-Functional Communication
- Salesforce Competent
- Jira
- Confluence
- Tableau
- Scrum
- Presentation Skills
Certification
- Certified Scrum Master
- Google App Suite
Timeline
Operations Specialist
2u Inc
04.2023 - Current
Senior Admissions Counselor
2u Inc
11.2021 - 11.2023
Project Manager
Wisynco Group Ltd
01.2018 - 04.2020
BBA - Marketing, International Business
University of Technology
- Certified Scrum Master
- Google App Suite
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