Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Kellum

South San Francisco,CA

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills.

Overview

8
8
years of professional experience

Work History

S3 Service Technician

Tesla
11.2022 - Current
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly during Mobile Service work.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Performed various types of repairs and intermediate level diagnoses, ranging for general maintenance, warranty repairs, recalls, and rectifications.

Automotive Technician

Mercedes-Benz Of San Francisco
05.2018 - 11.2022
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and thorough multi-point inspections, maximizing vehicle life and potential upsells
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Exterior and interior electrical repairs as per Mercedes approved repairs.
  • Self sufficient in using provided service manuals and diagnostic guidance documents.
  • Led express service team and organized express service flow, both through dispatching and contributing to team service when overflow of vehicles.

Automotive Mechanic

Goodyear Auto Service Center
01.2016 - 05.2018
  • Performed general maintenance and repair as per manufacturer's scheduled recommendations
  • Replacement of tires, suspension and steering components, alignments, fluids, and performed tune ups.
  • Enhanced automotive knowledge through regular instructor led training seminars
  • Performed friend customer service during time of Service Advising and educating customer on why repairs and maintenance are necessary
  • Aided in the start up for Goodyear Mobile Tire Service for bay area.

Education

Certificate Programs - Various Automotive Mechanic Courses

Skyline College
San Bruno, CA

Skills

  • Regulatory Compliance
  • Quality Assurance
  • Preventive Maintenance
  • Time Management
  • Customer Service
  • Vehicle Inspection and Diagnosis
  • Electrical failure repairs
  • Parts Replacement
  • Information gathering via multiple company provided resources
  • Team building through sharing new information and common issues

Timeline

S3 Service Technician

Tesla
11.2022 - Current

Automotive Technician

Mercedes-Benz Of San Francisco
05.2018 - 11.2022

Automotive Mechanic

Goodyear Auto Service Center
01.2016 - 05.2018

Certificate Programs - Various Automotive Mechanic Courses

Skyline College

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Tiffany Kellum