Tiffany Kelly

• Manage client lifecycle for fully insured and self-insured accounts that range in size from 20 to 1,500 employees with a diverse portfolio of accounts, ensuring top-notch customer service and support.
• Provide client support ranging from employee level to executive level and encompassing health program strategy & marketing, full plan administration, compliance and wellness for a total client experience.
• Maintain up-to-date knowledge of industry trends and developments to provide informed recommendations to clients.
• Liaison with insurer partners for renewals, some contracts, as well as management of RFP process and day-to-day
• Technology focuses include project managing EDI file implementations, set up and maintenance of benefits administration systems including Employee Navigator and Ease, as well as some payroll partner systems, and vetting of new systems and vendors
• Experience with Adobe InDesign, Hubspot, Brokerage Builder and Applied Epic technology tools

Excellence & Key Skills

• Joined the Filice Sacramento Team as employee number 3 and worked with managing partner to start the operation from the ground up which included implementing and maintaining processes and best practices.
• Ensuring deliverables to client requests are effectively managed by coordinating with internal and external partners.
• Demonstrating excellent problem-solving skills in all areas of engagement with clients and internal teams.
• Developing strong relationships, fostering trust and loyalty.

• Worked with CFO to set up benefit department for 300 employees and oversaw multiple acquisitions
• Responsible for administration of the employee benefits program
• Conducted new hire onboarding including benefits and policy review
• Employee relations and the communication of policies and procedures.