Years professional experience
Daniel Filice
Phoenix,AZ
Summary
Lifelong automotive enthusiast with 18 years experience in all aspects of car care. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
19
19
Work History
Self Employed
Diesel By Filice
Phoenix, Arizona
06.2020 - Current
- Maintained high standards of customer service by building relationships with clients
- Responded to customer calls swiftly to resolve issues and answer questions
- Performed mobile break down repair/diagnosis
- Remove and replace TDI engines and transmissions
- Perform mobile pre purchase inspections
- Perform all needed preventative maintenace
Service Manager
Firestone Complete Auto Care, BRO
Phoenix, AZ
10.2018 - 06.2020
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Greeted customers to discuss tire/service needs and offer available solutions
- Monitored team performance, safety based on OSHA guidelines, and provided detailed job training
- Perform hiring and firing for store
- Perform alignments and any service needed
- Attended training to further knowledge base
- Maintain a positive store environment
Service Manger
Deer Valley Diesel Repair
Phoenix, AZ
11.2010 - 10.2018
- Perform all electronic diesel diagnosis
- Remove/replace engines and transmissions
- Scheduled/quoted/sold service
- Dispatch 24/7 roadside mobile repair teams
- Maintain clean and safe OSHA requirements
- Interview/hire/fire technicians as needed
- Train new hires
- Maintain a positive morale in the shop
Lead Diesel Technician
Bell Ford
Phoenix, AZ
05.2008 - 10.2010
- Troubleshot systems, traced problems and diagnosed root causes.
- Removed components and completed repairs or installed new replacements.
- Maintained safe working conditions by keeping shop areas clean
- Replaced parts such as belts, hoses and motors on different systems.
- Performed vehicle lubrication and DOT safety inspections.
Diesel Technician
Power Ford Of North Scottsdale
Scottsdale, AZ
03.2006 - 06.2008
- Removed components and completed repairs or installed new replacements.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Lube oil and filter changes
- Ford Powerstroke 7.3L, 6.0L, 6.4L engine certifications
- Completed warranty services and submitted required paperwork/parts
- Electronic control systems diagnosis
Education
High School Diploma -
Rocklin High School
Rocklin, CA06.2004
Skills
- Professional customer communication/phone skills
- New model/procedure identification
- Employee coaching and motivation
- Fluent with all vehicle types gasoline/diesel
- Realistic and ethical approach to repairs
- Understanding customer needs
- Calm and professional under pressure
- Customer retention strategies
Timeline
Self Employed
Diesel By Filice
06.2020 - Current
Service Manager
Firestone Complete Auto Care, BRO
10.2018 - 06.2020
Service Manger
Deer Valley Diesel Repair
11.2010 - 10.2018
Lead Diesel Technician
Bell Ford
05.2008 - 10.2010
Diesel Technician
Power Ford Of North Scottsdale
03.2006 - 06.2008
High School Diploma -
Rocklin High School
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