Tiffany Kelly
Boynton Beach,FL
Summary
Proven track record in boosting investment returns and fostering team collaboration at Property Locators and Tiffany Lanore LLC. Excelled in problem-solving and sales expertise, enhancing company profits and client satisfaction. Demonstrated strong goal-oriented focus and listening skills, achieving significant growth in clientele through strategic marketing and relationship building.
Overview
19
19
years of professional experience
Work History
Real Estate Investing & Home Services
Tiffany Lanore LLC
07.2021 - 12.2024
- Provided exceptional customer service to both property owners and tenants, resulting in high retention rates and positive word-of-mouth referrals.
- Supported property owners in making informed decisions regarding investments or improvements based on market research analysis results.
- Mediated conflicts between tenants diplomatically, resulting in peaceful resolutions that maintained a harmonious living environment.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Monitored and tracked budgets and expenses.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Exceeded established performance metrics consistently by employing effective time management skills and maintaining focus on results-driven activities.
- Strengthened company-client relationships with proactive follow-up calls and targeted promotional offers.
- Tracked important information in different CRM's spreadsheets and ran reports or generated graphs using data.
Managing Owner
Property Locators
01.2016 - 06.2021
- Continuously evaluated performance metrics against benchmarks set forth by stakeholders to maintain alignment with strategic goals at all times.
- Developed and implemented successful marketing strategies, leading to significant growth in new clients and overall revenue.
- Managed a high-performing team of professionals, fostering a positive work environment that encouraged collaboration and innovation.
- Led organizational restructuring efforts focused on adapting to changing market conditions while maintaining a strong competitive position within the industry sector served by the company.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service from sTart to finish.
Office Manager
Rent 1 Sale 1 Realty
10.2010 - 10.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of customer interaction.
- Managed a group of 20 Realtors.
- High telephone sales conversion rate.
Help Desk Support Specialist
The Answer Group, TAG
09.2005 - 09.2010
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Coordinated closely with other departments for cross-functional issue resolution when necessary.
- Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
- Walked user through series of steps to determine problem and implement likely solution.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Installed, configured and maintained computer systems and network connections.
Education
Associates - Management Information Systems
Broward College
Fort Lauderdale, FL12.2010
Skills
- Problem-solving skills
- Goal-Oriented
- Building rapport
- Listening Skills
- Sales expertise
Timeline
Real Estate Investing & Home Services
Tiffany Lanore LLC
07.2021 - 12.2024
Managing Owner
Property Locators
01.2016 - 06.2021
Office Manager
Rent 1 Sale 1 Realty
10.2010 - 10.2015
Help Desk Support Specialist
The Answer Group, TAG
09.2005 - 09.2010
Associates - Management Information Systems
Broward College
Similar Profiles
Ruby De La CruzRuby De La Cruz
Veterinary Assistant at Tiffany FloresVeterinary Assistant at Tiffany Flores
Mya RisheqMya Risheq
Personal Assistant at Tiffany Yang and Eric HicksPersonal Assistant at Tiffany Yang and Eric Hicks
SAMINA SIREGARSAMINA SIREGAR
Hair Stylist at Tiffany Salon BCS MALL , BatamHair Stylist at Tiffany Salon BCS MALL , Batam