TIFFANY ACUNA
Eustis,Fl
Summary
Personable Medical Assistant bringing 10 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
14
14
years of professional experience
Work History
Lead Medical Assistant
Vitalgenix Health
Lake Mary , FL
07.2023 - 05.2024
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
Medical Assistant
Advent Health Urgent Care
Longwood, Fl
10.2022 - Current
- Greeted more than 30 patients daily and prepared them for examination by assessing and recording their vital signs
- Administered injections and medications as directed by physicians
- Ensured the cleanliness, hygiene and maintenance of all facilities, exam rooms and equipment
- Educated patients and families
- Handed medical instruments and materials as directed by doctors and nurses
- Oversaw the proper distribution of patient's medication
- Administered throat and urine cultures
- Consistently met my short and long-term targets.
Certified Nursing Assistant
Shiftkey
02.2021 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Client Manager
The PUAR - Elevated Beauty
Lake Mary, Fl
05.2023 - Current
- Interacted with internal contacts and existing clients as scheduled
- Completed required activities such as obtaining and revising account information
- Empowered internal teams to employ thought leadership strategies to deliver innovative business goals for clients
- Managed and directed clients and internal staff
- Carried out client implementation activities
- Designed and evaluated strategies for digital marketing programs
- Supervised project execution and established control expenses and yearly budgets to realize its revenue goals.
Lead Medical Assistant
Micare
Deland, Fl
03.2021 - 09.2022
- Answered calls, responded to emails, and spoke with clients face-to-face
- Processed a range of documentation and entered information into databases
- Trained, coached, and supervised new staff members
- Pitched ideas on how to improve performance and efficiency
- Helped management to identify workflow issues and find solutions.
Medical Receptionist
Orlando Family Physician
Debary, Fl
06.2019 - 11.2020
- Answered calls, responded to emails, and spoke with clients face-to-face
- Processed a range of documentation and entered information into databases
- Accurately handled large amounts of money on the cash register.
Medical Assistant Office Manager
Ohana Health
Debary, Fl
08.2018 - 07.2019
- Greeted more than 30 patients daily and prepared them for examination by assessing and recording their vital signs
- Administered injections and medications as directed by physicians
- Ensured the cleanliness, hygiene and maintenance of all facilities, exam rooms and equipment
- Educated patients and families
- Handed medical instruments and materials as directed by doctors and nurses
- Handled administrative duties effectively by answering phone calls, scheduling appointments, and maintaining medical records
- Oversaw the proper distribution of patient's medication
- Administered throat and urine cultures
- Trained and supervised the performance of new employees.
Sales Associate
Rent A Center
Eustis, Fl
04.2017 - 09.2017
- Maintained sales report and met monthly quotas
- Operated cashier stand to help customers efficiently and processed reward cards to benefit customers when appropriate
- Completed weekly price changes and assisted in inventory control
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
- Guided customers on purchases based on interests, promotions, and other sales and preferential parameters
- Created attractive merchandise displays with strategic product placement that attracted customers into the store maximizing purchases
- Updated customer database on a daily basis
- Recommended new products and upcoming events to customers
- Responded accurately and professionally to all customer queries.
Sales Manager
Boost Mobile Authorized Retailer
Deland, Fl
01.2010 - 11.2016
- Analyzed proposals on changes in pricing and aftersales on new and established products
- Provided mentoring of new hires and organized biannual training program for sale team
- Supervised and managed a team of 8 salespeople, providing support, motivation, and targets
- Planned and set monthly revenue goals that led to an increase in sales by over 12% over 6 months
- Produced monthly performance reports for the Sales Manager
- Studied the market to find new opportunities and leads
- Achieved all sales goals and exceeded targets by 10% over a 3-month period.
Education
Science Of Nursing -
South College
05.2024
LPN -
Donatello Nursing School
05.2024
Health Science -
South College
06.2023
Medical Assistant -
Florida Technical College
03.2019
Certified Nursing Assistant -
Skills
- Triage
- Customer assistance
- Phlebotomy
- Vital Signs
- Patient Care
- Experience Administering Injections
- Supervising Experience
- Inventory control
- Biopsies
- Critical Care Experience
- Management
- Drug testing
- Clinic scheduling
- Suture removal
- Electrocardiogram (EKG)
- Medication Reconciliation
- Basic Life Support
- Attention to Detail
- Preparing patients for examinations
- Ordering materials
- Critical thinking abilities
- Electronic Health Records Management
- HIPAA Compliance
- Clinical Leadership
- Patient Scheduling
- Inventory and supply management
- Infection control procedures
- Treatment monitoring
- Team building and supervision
- Patient Care Coordination
- Conflict resolution techniques
- Vital signs monitoring
- Medical Terminology
- Patient Flow Management
- Proper sterilization techniques
- Preparing specimens and samples
- Electronic Medical Records
- Immunization Administration
Personal Information
Title: Medical assistant
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Lead Medical Assistant
Vitalgenix Health
07.2023 - 05.2024
Client Manager
The PUAR - Elevated Beauty
05.2023 - Current
Medical Assistant
Advent Health Urgent Care
10.2022 - Current
Lead Medical Assistant
Micare
03.2021 - 09.2022
Certified Nursing Assistant
Shiftkey
02.2021 - Current
Medical Receptionist
Orlando Family Physician
06.2019 - 11.2020
Medical Assistant Office Manager
Ohana Health
08.2018 - 07.2019
Sales Associate
Rent A Center
04.2017 - 09.2017
Sales Manager
Boost Mobile Authorized Retailer
01.2010 - 11.2016
Science Of Nursing -
South College
LPN -
Donatello Nursing School
Health Science -
South College
Medical Assistant -
Florida Technical College
Certified Nursing Assistant -
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