Tiffany Kessler
Clairton
Summary
I have a little of 6 years of manager experience. I always will work my way up to the top. I have been in fast food, customer service, retail and now I found my place in healthcare. I take pride in my work and will make sure I will always make sure I follow direction to make sure I have succuss.
Overview
15
15
years of professional experience
Work History
PCT III
Jefferson Hospital
Pittsburgh, PA
01.2023 - Current
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Monitored vital signs, documenting changes in patient conditions accurately.
- Maintained cleanliness and organization of patient care areas, adhering to health standards.
- Trained to read heart rhythms so I can transport patients to testing.
- Charting I&O for each one of my patients in my care.
- Trained to put in Ivs and to do blood work.
Patient Concierge
UPMC Mercy Hospital
Pittsburgh, PA
01.2022 - 01.2023
- I helped the nursing staff and aids with the call bells and helped with getting things for the patients.
- I helped with setting the rooms for new patients being put into the room and also helped with discharges of stripping everything in the rooms.
- I made sure all the patients rooms were tidied up through out the day.
- I passed out the daily plan papers and waters every morning.
Dietary Server
UPMC Mercy Hospital
Pittsburgh, PA
02.2021 - 01.2022
- Delivered meals to patients, ensuring compliance with dietary restrictions and preferences.
- Collaborated with kitchen staff to streamline meal service and improve customer satisfaction.
- Assisted in menu planning by providing feedback on patient preferences and dietary needs.
- Trained new staff on food service protocols and safety regulations to maintain high standards.
- Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
Key Holder Manager
Dollar General
Pittsburgh, PA
09.2020 - 02.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Set up visually appealing promotional displays.
- Maintained store in clean and neat manner.
- Operated cash register.
- Signed for incoming shipments in manager's absence.
- I am responsible to put truck away in the correct spots on the shelves.
- Every night i count the money and put the deposit together for the whole day.
Assistant Manager
Amf Bowling Centers Inc.
Belle Vernon, PA
07.2015 - 03.2020
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Delegated daily tasks to team members to optimize group productivity.
- Enhanced sales by implementing merchandising and promotional improvements.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Oversaw team development according to industry service standards to further customer loyalty.
- At the end of the night i would make sure all the money was counted correctly.
- Before any of the staff or I left we were to make sure the center was cleaned up properly.
Shift Leader
McDonald's
Pittsburgh , PA
02.2011 - 06.2017
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- I was in charge of maintaining my crew during my shift.
- On my closing shifts i was held responsible to do the nightly deposit and count the change fund.
Education
Going For Nursing -
CCAC
West Mifflin, PA2028
High School Diploma -
Bethel Park High School
Bethel Park, PA06-2010
Skills
- Employee training
- Team leadership experience
- Good communication skills
- Money Transfer Systems
- Clean and professional
- Merchandising
- People skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Catheter care
- Blood glucose monitoring
- Phlebotomy techniques
- Feeding assistance
- Patient positioning
- Professional bedside manner
- Patient services
Timeline
PCT III
Jefferson Hospital
01.2023 - Current
Patient Concierge
UPMC Mercy Hospital
01.2022 - 01.2023
Dietary Server
UPMC Mercy Hospital
02.2021 - 01.2022
Key Holder Manager
Dollar General
09.2020 - 02.2021
Assistant Manager
Amf Bowling Centers Inc.
07.2015 - 03.2020
Shift Leader
McDonald's
02.2011 - 06.2017
Going For Nursing -
CCAC
High School Diploma -
Bethel Park High School