Tiffany Kidd
Chicago,IL
Summary
Accomplished Senior Customer Financial Specialist with expertise in financial analysis and FDCPA compliance. Led effective collection strategies that exceeded recovery goals while achieving high-quality assurance scores. Experienced in both remote and onsite environments, delivering consistent results through comprehensive training and development.
Overview
18
18
years of professional experience
Work History
Senior Customer Financial Specialist
PLS Financial Services
Oak Brook, Illinois
03.2010 - Current
- Led CSR activities and streamlined collections processes
- Investigated fraud cases, contributing to reduced shrinkage
- Trained new specialist on computer and dialer system
- Managed inbound and outbound calls to resolve customer inquiries
- Collect on both current and defaulted loans
- Maintained 98%+ QA scores
- FDCPA compliance
- Managed inbound and outbound customer calls
Default Resolution Specialist
Vanru Credit Corp
Des Plaines, Illinois
08.2008 - 01.2010
- Led student loan collection strategies
- Facilitated communication between clients and internal teams during default resolution processes.
- Handled portfolios involving student loans and government accounts
- Maintained 95%+ QA scores
Education
Calumet Career Prep Academy
Chicago, ILSkills
- Loan collections
- Collection strategy
- FDCPA compliance
- Financial analysis
- Risk assessment
- Training and development
- Remote Operations/ onsite
- Data entry
- Strong customer service skills
Timeline
Senior Customer Financial Specialist
PLS Financial Services
03.2010 - Current
Default Resolution Specialist
Vanru Credit Corp
08.2008 - 01.2010
Calumet Career Prep Academy