Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tiffany Koudelka

Gallatin,TN

Summary

At Cox Automotive, I excelled as a Senior Lead Client Relations Representative, mastering account management and fostering exceptional customer relations. My proactive approach in resolving inquiries and leveraging both research and interpersonal skills significantly enhanced client retention. My dedication to mentoring and collaboration underscored a track record of impactful, client-centric achievements.

Overview

14
14
years of professional experience

Work History

Senior Lead Client Relations Representative

Cox Automotive
Remote, TN
06.2010 - Current
  • Responded to customer inquiries and complaints in a timely manner.
  • Provided exceptional customer service to clients over the phone and via email.
  • Maintained accurate records of all conversations with customers in order to provide quick resolutions when needed.
  • Developed relationships with clients through regular follow-up calls, emails, and surveys.
  • Collaborated with other departments within the organization as necessary to resolve customer issues quickly and effectively.
  • Participated in team meetings regarding new initiatives or changes in operations procedures related to client relations.

Education

High School Diploma -

El Captain High School
Lakeside
06-1989

Skills

  • Account management
  • Account updates
  • Training and mentoring
  • Customer relations
  • Research and due diligence
  • Customer retention

Accomplishments

  • Champion Inclusion Townhall Award 08/13/2024

Timeline

Senior Lead Client Relations Representative

Cox Automotive
06.2010 - Current

High School Diploma -

El Captain High School

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Tiffany Koudelka