Jessica Smith
Bangor,PA
Summary
Experienced customer service professional specializing in client relations and collections within high-volume call centers. Expertise in communication, account management, payment negotiation, and problem resolution. Committed to fostering strong client relationships and delivering effective support solutions in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Relations Representative
Creditech
Bangor, PA
08.2018 - Current
- Communicated with business clients via phone and email to support collection operations and strengthen professional relationships
- Monitored and reviewed collection activity and account performance to ensure alignment with client expectations
- Create and process invoices accurately and efficiently
- Perform data entry, upload client files, and maintain organized account records across multiple systems
- Provided account updates, addressed client concerns, and ensured timely follow-up on requests to enhance client satisfaction
Call Center Representative / Operations Specialist
Travel Impressions Ltd
Bethlehem, Pennsylvania
11.2014 - 01.2017
- Provided friendly, efficient customer service in high-volume call center, enhancing customer satisfaction
- Resolved travel and reservation issues promptly, ensuring customer retention and loyalty
- Booked, modified, and managed vacation reservations for customers
- Managed group reservation adjustments and coordination for Groups Department, streamlining processes and improving accuracy
- Maintained accuracy while multitasking across multiple booking systems
Education
GED -
Bangor Area School District
Bangor Skills
- Customer Service & Client Relations
- Account Management
- Collections Support & Monitoring
- Problem Resolution
- Phone & Email Communication
- Time management
- Multitasking in Fast-Paced Environments
- Data management
- Microsoft Word, Excel & PowerPoint
- Invoice processing
Certification
- Esthetician License — October 2024 to Present
- Yoga Instructor Certification — May 2023 to Present
- Valid Driver’s License
Timeline
Client Relations Representative
Creditech
08.2018 - Current
Call Center Representative / Operations Specialist
Travel Impressions Ltd
11.2014 - 01.2017
GED -
Bangor Area School District