Tiffany Kruse
Sioux City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2026
2026
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Customer Service Manager
Walmart
Sioux City
2015.06 - 2025.08
- Managed customer service operations across multiple departments within retail environment.
- Trained and mentored staff on customer interaction best practices and policies.
- Resolved escalated customer complaints with effective problem-solving techniques.
- Monitored performance metrics to ensure compliance with service standards.
- Fostered a positive work culture by promoting teamwork and open communication among staff.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Hardware Department Manager
Home Depot
Sioux City
2006.05 - 2014.08
- Managed hardware inventory and ensured stock levels met store demands.
- Trained and supervised team members on product knowledge and customer service skills.
- Conducted regular inspections to maintain compliance with safety and operational standards.
- Developed promotional displays to enhance product visibility and customer engagement.
- Resolved customer inquiries regarding hardware products and provided solutions promptly.
- Analyzed sales trends to optimize merchandise placement within the department.
- Led team meetings to discuss performance goals and improve departmental efficiency.
- Resolved customer complaints in a professional manner while upholding company policies.
- Implemented safety protocols for handling hazardous materials in accordance with OSHA regulations.
- Coordinated with other departments within the store to ensure smooth flow of operations across all areas.
- Ensured that merchandise was properly displayed according to company guidelines.
- Enforced workplace policies regarding attendance, punctuality, dress code, among employees working in the hardware department.
Overnight warehouse merchandiser
BoDeans Baking
Le Mars
- Loaded and unloaded materials from trucks and shelves.
- Organized products in designated warehouse locations.
- Operated forklifts to move large inventory items safely.
- Assisted with inventory checks and stock rotation processes.
- Maintained a clean and safe work environment daily.
- Followed safety protocols during equipment operation and material handling.
- Communicated with supervisors regarding supply needs and issues encountered.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Followed established guidelines for picking orders accurately.
- Received and tracked incoming inventory shipments.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected damaged goods prior to disposal or return to vendor.
- Verified accuracy of incoming shipments against purchase orders.
- Packed boxes and stock using organizational guidelines.
Education
South Side
Fort Wayne, INSkills
- Customer service management
- Performance monitoring
- Training development
- Escalation resolution
Certification
- Fork Lift
- Reach Truck
- Four wheel liquid propane truck
- Pallet Stacker
- Turret Truck
Timeline
Customer Service Manager
Walmart
2015.06 - 2025.08
Hardware Department Manager
Home Depot
2006.05 - 2014.08
Overnight warehouse merchandiser
BoDeans Baking
South Side