Summary
Overview
Work History
Education
Skills
Professional Overview
Work Availability
Timeline
SeniorSoftwareEngineer
TIFFANY KRUSEMARK

TIFFANY KRUSEMARK

Austin,TX

Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.

Overview

13
13
years of professional experience

Work History

Senior Data Analyst

Securus Technologies
02.2020 - 02.2024
  • Managed ETL processes to ensure seamless data integration, enhancing platform responsiveness and reducing client search times by 15%
  • Applied machine learning algorithms to identify trends in virtual assistant requirements, leading to the development of a targeted training program for new VAs
  • Collaborated with cross-functional teams to increase team productivity by 25%, particularly in the 'Rapid Response' project that improved initial client-VA interactions
  • Automated critical data processes, boosting workflow efficiency by 30%, notably in the 'Auto Match' system for semi-automated VA assignments based on data insights.
  • Presented analytical findings to executive leadership, influencing key decisions based on quantitative evidence.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Implemented machine learning algorithms to generate predictive models, guiding future business strategies and investments effectively.
  • Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
  • Served as a subject matter expert on various projects, sharing valuable insights derived from extensive industry experience as a Senior Data Analyst.

Senior Healthcare Data Analyst

United Health Group
08.2014 - 02.2020
  • Analyzed complex healthcare datasets, including medical claims, patient records, and insurance operational data, using SQL, Excel, Python, and Tableau
  • Led a Medicare-focused data analysis project, assessing key performance indicators for over 55 million beneficiaries to identify potential insurance savings
  • Employed machine learning techniques to detect trends in claims across 1,000+ healthcare facilities, informing adjustments to insurance premiums
  • Utilized clustering algorithms to segment over 500 facilities, aiding insurance interventions to improve patient coverage and reduce claim disputes
  • Ensured strict compliance with HIPAA guidelines and implemented robust data security measures to protect sensitive patient and insurance data
  • Directed training programs, providing stakeholders with data tools and techniques for insurance claim analysis, fraud detection, and efficient premium calculations.
  • Conducted in-depth root cause analyses on performance issues, leading to targeted improvements in patient care delivery.
  • Increased organizational transparency by developing user-friendly dashboards displaying key performance metrics for management review.

E-Commerce Data Analyst

Alibaba
06.2011 - 08.2014
  • Utilized SQL, Excel, Python, and Tableau in the 'Shop Insight 360' initiative, visualizing customer data for actionable sales and marketing strategies
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
  • Tested data prediction algorithms based on historical data.
  • Worked with business intelligence software and various reports to glean insights into trends and prospects.
  • Implemented code solutions to answer analytic questions and test and assess new methods.

Education

B.S Computer Science -

University of the Pacific
Stockton, CA
01.2011

Skills

  • Data Cleaning
  • SQL Databases
  • Power BI Tools
  • Python Programming
  • Tableau Software
  • R Programming
  • Clustering Algorithms
  • Neural Networks
  • Model Evaluation
  • Data Wrangling
  • Machine Learning
  • Big Data Analytics
  • Predictive modeling

Professional Overview

Results-driven Data Analyst with 12 years of experience specializing in healthcare insurance, e-commerce, and virtual assistant sectors. Skilled in transforming complex datasets into actionable insights using SQL, Python, Excel, Tableau, and Power BI. Dedicated to maintaining the highest standards of data integrity and privacy. Proven track record of delivering data-driven solutions to support strategic business decisions.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Senior Data Analyst

Securus Technologies
02.2020 - 02.2024

Senior Healthcare Data Analyst

United Health Group
08.2014 - 02.2020

E-Commerce Data Analyst

Alibaba
06.2011 - 08.2014

B.S Computer Science -

University of the Pacific

Similar Profiles

CREATE PROFILE
TIFFANY KRUSEMARK