Tiffany Lee
Gesher Human Services
Detroit
1
Certification
14
years of professional experience
Dedicated manager skilled in leading operational strategies and staff development. Committed to enhancing service delivery and boosting efficiency through effective training and coaching initiatives, with a focus on relationship building and team success.
Work History
Residential Area Manager
4 Years 7 Months- Led operational strategies to enhance service delivery across multiple client locations.
- Managed staff performance through regular evaluations and development plans.
- Developed training programs to enhance team skills and service quality.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
Residential Area Manager
1 Year 10 Months- Trained staff on best practices in caregiving and safety protocols to enhance service quality.
- Developed training programs to enhance team skills and service quality.
- Ensured compliance with regulatory standards and organizational policies across all operations.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
Residential Home Manager
4 Years 8 Months- Developed individualized care plans to meet residents' unique needs and preferences.
- Coordinated communication between families, staff, and external service providers for seamless support.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Mentored and coached staff to improve performance and interactions with residents.
- Offered learning opportunities to help residents develop important life skills.
- Developed strong relationships with residents'' families, promoting open communication and trust.
Direct Care Worker
3 Years 5 Months- Developed personalized care plans in collaboration with multidisciplinary teams to address individual client needs.
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Advocated for client rights and preferences, ensuring respectful treatment within diverse populations and settings.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
No Degree - Applied Psychology
Skills
Operations management
Staff management
Relationship management
Staff training
Employee training
Budget management
Talent review
Strategic planning
Relationship management
Leadership skills
Brainstorming ideas
Accomplishments
- Instructed Safety Care Training.
- Residential Chairman for the Employee Advisory Council.
- Member of the Residential Safety Committee.
- Member of the Residential SOP Committee.
Certification
- Certification in medication management
- CPR/ First Aide/ AED Certification
- OCHN Recipient Rights Certification
Timeline
Residential Area Manager
Gesher Human Services
01.2022 - CurrentRead More
Residential Area Manager
Kadima
03.2020 - 01.2022Read More
Residential Home Manager
Kadima
07.2015 - 03.2020Read More
Direct Care Worker
Kadima
02.2012 - 07.2015Read More
Oakland Community College
No Degree from Applied Psychology
Read More