Tiffany Leffler

• Managed city records ensuring accuracy and compliance with local regulations.
• Coordinated public meetings, preparing agendas and maintaining official minutes.
• Streamlined administrative processes to enhance efficiency in document management.
• Facilitated communication between city officials and residents, addressing inquiries effectively.
• Developed training materials for new staff on municipal procedures and software systems.
• Implemented digital filing system improving accessibility of public documents.
• Collaborated with departments to support budget preparation and financial reporting initiatives.
• Managed city records, ensuring timely updates and accurate documentation for public access.
• Updated documents such as municipal codes and city charters.
• Processed permits and licenses, ensuring compliance with local regulations.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Issued public notification of official activities or meetings.
• Researched information in municipal archives upon request of public officials or private citizens.

• Maintain all cemetery records, including burial records, plot ownership documentation, interment information, stone permits, deeds, and related administrative files.
• Ensure records are accurate, accessible, and updated according to city procedures and legal requirements.

Planning Clerk duties

1. Permit Processing & Application Support

• Receive, review, and process planning-related permit applications, such as development permits, variance permits, and other municipal approvals.
• Schedule inspections requested by the public and ensure the Building Inspector receives all necessary information.
• Submit permits and notices to the Land Titles Office for official registration.

• Provide bylaw-related information to residents, developers, and other stakeholders.
• Respond to public inquiries and determine when to refer more technical questions to planning officials or consultants.

• Maintain and update files, planning records, and databases, while compiling statistics and preparing reports.
• Prepare clear and professional correspondence, permit statistics, and documentation related to planning and development issues.

• Compile background information needed for Public Hearings.
• Coordinate permit processes through e‑permitting software and ensure all steps follow established policies.

• Accept payments from the public for permits or planning services and issue receipts.
  Ensure that cash, cheques, receipts, keys, and other valuables are securely stored.
• Prepare agendas, reports, and other administrative materials as needed

• Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
• Assisted customers in opening accounts, providing exceptional service and product knowledge.
• Maintained cash drawer integrity through diligent balancing and reconciliations daily.
• Educated clients on bank products, enhancing customer engagement and satisfaction.
• Resolved customer inquiries and issues promptly, fostering positive relationships and retention.
• Trained new staff on operational procedures and customer service standards to enhance team performance.
• Implemented process improvements that streamlined transaction workflows, reducing wait times for customers.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

• Led daily operations, ensuring efficient workflow and high standards of customer service.
• Managed inventory control processes, reducing waste and optimizing stock levels.
• Developed training programs for new employees, enhancing team performance and retention.
• Implemented process improvements, increasing operational efficiency across departments.
• Coordinated with suppliers to secure quality products and favorable pricing agreements.