Tiffany Lemmons
Fresno,CA
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
8
8
years of professional experience
Work History
Caregiver
IHSS
Madera
11.2020 - Current
- Volunteer assistant
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Accompanied clients to social events such as movies or plays.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Clinic Volunteer
Madera clinic
Madera
04.2017 - 03.2018
- Provided administrative support to staff, such as filing, answering phones, and scheduling appointments.
- Organized medical records for patients in the clinic database.
- Conducted follow-up phone calls to ensure patient satisfaction with their visit to the clinic.
- Performed general cleaning duties, keeping work areas clean and organized.
- Answered incoming calls from customers, responded to inquiries and provided accurate information.
- Provided customer service support to patients by scheduling appointments, verifying insurance coverage and responding to general inquiries.
- Processed patient paperwork accurately and efficiently.
- Maintained up-to-date records on all customers interactions, complaints, comments and inquiries.
- Educated customers about available services and products offered by the organization.
- Assisted in training new employees on customer service processes and procedures.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
Education
High School Diploma -
Madera High School
Madera, CA06-2019
Skills
- Emotional Support
- Time Management
- Compassionate client care
- First aid and safety
- Customer Service
- Data Entry
- Appointment Scheduling
- Cleaning
- Guest Services
Additional Information
- I am a very fast learner, I am dependable, on time, reliable, customer service, great at cleaning, and an excellent worker .
Timeline
Caregiver
IHSS
11.2020 - Current
Clinic Volunteer
Madera clinic
04.2017 - 03.2018
High School Diploma -
Madera High School