TIFFANY LEWIS
Stem,NC
Summary
Proven expertise in enhancing customer relations and fleet management at Charter Spectrum, showcasing strong communication and Microsoft Suite proficiency. Excelled in dispatching and route navigation, achieving streamlined operations. Demonstrated exceptional interpersonal skills and relationship building, ensuring high levels of customer satisfaction and team coordination.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Support Center Representative/Dispatcher
Charter Spectrum
11.2015 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Directed dispatching, routing, and tracking of 160 fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Receptionist
Bull City Auto Center
01.2010 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Northern High School
Durham, NC05.2001
Skills
- Strong Communication and Interpersonal Skills
- Telephone Customer Support
- Accurate data entry
- Work Order Management
- Schedule Management
- Route Navigation
- Relationship building and rapport
- Microsoft suites
- Dispatching field personnel
Certification
Freight Broker/Agent
Dispatcher
Timeline
Regional Support Center Representative/Dispatcher
Charter Spectrum
11.2015 - Current
Receptionist
Bull City Auto Center
01.2010 - 06.2019
High School Diploma -
Northern High School
Freight Broker/Agent
Dispatcher
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