Tiffany Lords

• Promoted a welcoming environment for students and visitors alike by serving as a friendly point of contact at the front desk, answering questions, and providing directions as needed.
• Collaborated with teaching staff to implement individualized accommodations for students with special needs or learning challenges.
• Assisted in creating a secure environment for students and staff by promptly addressing any behavioral or safety concerns.

• Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
• Promoted sportsmanship among athletes through positive reinforcement and recognition of good behavior on the floor.

** I previously worked for School District #93 for a total of 6 years over a 9-year period **

• Enhanced student safety by consistently monitoring school grounds and maintaining a visible presence during school hours.
• I would monitored the playground for Morning, Lunch and afternoon recess making
  sure the kids are getting along, reminding the children of the safety requirements.

• Managed a high volume of calls daily, while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Addressed customer account discrepancies and concerns.

• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers..
• Maintained clean, tidy and orderly work station to uphold company standards.