Certifications
Tiffany Lousignont
Apex,NC
Summary
Results-driven Program Manager with 10+ years of experience leading enterprise transformation, technology delivery, organizational readiness, governance, and stakeholder communications across Fortune 500 environments. Proven success managing complex programs spanning up to 87 migration events, 9M customers, $1B+ transformation scope, and global teams of up to 22 FTE plus offshore delivery partners.
Overview
3
3
16
16
Years of Professional Experience
3
3
Higher Education Degrees
Work History
Manager, Technology
Accenture
01.2021 - 03.2026
- Service Delivery Lead, Responsible AI | Global Technology Client: Led a global team of 6 supporting LLM quality improvement initiatives; managed delivery, client communications, team performance, and insight generation to improve model accuracy and decision-making across a high-visibility AI program.
- Change and Readiness Lead, Enterprise Customer Migration I International Entertainment Client: Built governance, executive reporting, readiness frameworks, and go/no-go communications for a $1B+ transformation impacting 9M customers across 87 migration events; drove cross-functional alignment across product, technology, and business teams to support large-scale cutover readiness and customer transition.
- Delivery Lead | Financial Services Client: Directed a globally distributed team of 11 delivering complex technical initiatives across the full agile lifecycle; owned PI planning, multi-year roadmaps, financial estimating, KPI tracking, governance alignment, and executive stakeholder engagement for enterprise-scale delivery.
- Managed program risks, issues, milestones, and dependencies across concurrent workstreams while aligning delivery to scope, schedule, quality, and business priorities and regulatory requirements.
Associate Manager, Technology
Accenture
11.2019 - 01.2021
- Delivery Lead, Enterprise Data Factory I Financial Services Client: Managed 5 teams (22 FTE) and coordinated 7 offshore teams in India to deliver a complex Data Factory program within a SAFe environment.
- Led roadmap planning, program increment execution, blocker removal, and client stakeholder coordination for regulatory and strategic initiatives across a multi-team SAFe delivery model.
- Advanced agile adoption and change initiatives, strengthening delivery consistency across globally distributed teams.
Consultant, Technology
Accenture
04.2018 - 11.2019
- Scrum Master, Enterprise Data Factory I Financial Services Client: Served as Scrum Master for a team of 13 and coordinated with 9 offshore teams to deliver complex technology requirements using Scrum and Kanban.
- Improved delivery efficiency through quarterly planning, process optimization, stakeholder alignment, and oversight of business analysis activities across 13 onshore team members and 9 offshore teams.
- Honored with nomination for inagural Accenture Leadership of Tomorrow Intrapreneur Programme.
- Portfolio Partner, Operations I Financial Services Client: Supported a €41M portfolio by improving delivery governance, project data quality, forecasting, financial accuracy, and resource planning.
- Partnered across three portfolios to strengthen methodology adherence and support staffing strategy for 50+ open demand roles.
Project Manager II, Knowledge Management, Business Operations
Cencora
08.2015 - 02.2017
- Established governance frameworks, communications standards, adoption processes, and performance metrics for knowledge platforms serving 800+ users, improving consistency and operational visibility.
- Led Salesforce Knowledge implementation across 10 functional groups and 600+ users, improving enablement, standardization, and stakeholder alignment across the organization.
- Produced executive updates, onboarding materials, training content, and playbooks to support large-scale change and new platform adoption.
- Recognized with True Blue Awards for Collaboration and Customer Focus.
Project Manager, Knowledge Management, Customer Solutions & Support
Cencora
05.2015 - 08.2015
- Co-defined a knowledge management roadmap and transformation strategy to improve content lifecycle, process adoption, and cross-functional collaboration across customer support operations.
- Managed assets and communications supporting knowledge creation, sharing, storage, and refinement across customer ordering and sales enablement tools.
Coordinator, Sales Shared Services
Cencora
06.2014 - 05.2015
- Drove adoption of new customer-ordering and sales enablement technologies by delivering technical support docs and targeted training collateral; monitored communications effectiveness to iterate content and channels.
- Led execution of customer support initiatives using core program/project management practices (scope, schedule, risk, stakeholder alignment).
- Co-led development and launch of an iPad sales application adopted by 800+ associates with 40,000+ uses in the first 6 months; earned AmerisourceBergen True Blue Award for Innovation.
- Produced original, multi-platform instructional materials tailored to 4,800+ global customers, improving self-service and reducing support friction
Project Manager and Marketing Operations Roles
ARAMARK, Inc.
02.2010 - 10.2013
- Managed cross-functional projects, communications, budgets, vendors, and performance tracking across operations, creative services, and marketing programs in fast-paced, multi-stakeholder environments.
- Built PMO-style artifacts, training materials, and campaign support tools to improve execution, adoption, and business visibility across large user groups and venue networks.
- Delivered measurable business impact, including a 30% increase in meal participation and sales results exceeding goals by 45%.
Education
Professional Diploma - Change Management
University College Dublin
MBA - undefined
University of Maryland Global Campus
BA - undefined
University of Kentucky
Skills
- Program Leadership & Management
- Team Leadership
- Enterprise Transformation & Governance
- Delivery Excellence
- Agile Delivery (Scrum/SAFe/Kanban)
- Stakeholder Management
- Change Management & Readiness
- Strategic Planning
- AI/LLM Program Implementation
Certification
- Certified SAFe 5 Agilist, SAFe by Scaled Agile Inc.
- Certified Scrum Master, Professional Development
- CKS-KCA, International Knowledge Management Institute
Languages
English
Spanish
Timeline
Manager, Technology
Accenture
01.2021 - 03.2026
Associate Manager, Technology
Accenture
11.2019 - 01.2021
Consultant, Technology
Accenture
04.2018 - 11.2019
Project Manager II, Knowledge Management, Business Operations
Cencora
08.2015 - 02.2017
Project Manager, Knowledge Management, Customer Solutions & Support
Cencora
05.2015 - 08.2015
Coordinator, Sales Shared Services
Cencora
06.2014 - 05.2015
Project Manager and Marketing Operations Roles
ARAMARK, Inc.
02.2010 - 10.2013
BA - undefined
University of Kentucky
MBA - undefined
University of Maryland Global Campus
Professional Diploma - Change Management
University College Dublin
Top 5 Strengths
- Achiever
- Empathy
- Learner
- Intellection
- Includer