Tiffany Lussier
Oshkosh,WI
Summary
Enthusiastic training professional successful at creating documentation and supplementary materials to help associates excel. Works under strict deadlines and makes independent judgments about effectiveness of documentation and training. Comfortable with remote technology and methodologies.
Overview
16
16
years of professional experience
Work History
Training & Process Documentation Specialist
J.J. Keller & Associates, Inc.
Neenah, Wisconsin
08.2016 - Current
- Mentored over 15 new hires in 6 months, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Quickly adapted training plans for departmental needs, keeping timelines and internal requests in mind.
- Created and organized training materials to support structured lessons.
- Eliminated process gaps by implementing new methods of standardized training.
- Recorded and edited videos for use in later courses or by remote learners.
- Created and managed training documentation in Nintex Promapp to ensure consistency across training programs.
Operations Support Specialist
J.J Keller & Associates, Inc.
Neenah, WI
05.2013 - 08.2016
- Created and maintained well-organized electronic files to support business processes.
- Analyzed client data to produce viable reports to improve quality of their operations.
- Prevented and minimized processing errors by analyzing trends and implementing feedback for clients on their data.
- Conducted training of new associates to their role, onboarded them, and conducted quality checks of their work.
- Monitored and distributed workload to ensure timely completion of tasks and reports.
Client Service Specialist
J.J. Keller & Associates, Inc.
Neenah, WI
11.2006 - 05.2013
- Provided knowledgeable service and support for all customer needs.
- Managed and helped determine needs of assigned client base to ensure quality standards were met.
- Educated client on regulatory requirements and provided best practice advice.
- Developed and implemented action plans to remedy problem areas for client.
- Monitored timely and accurate completion of services within client team.
- Worked directly with various state agencies to ensure proper processing of client credentials.
Education
Bachelor of Arts - English Composition And Journalism
University of Wisconsin - Oshkosh
Oshkosh, WI05.2002
Skills
- Procedural Documentation
- Reading Comprehension
- Research
- Training Development
- Analytical and Critical Thinking
- Teamwork and Collaboration
Timeline
Training & Process Documentation Specialist
J.J. Keller & Associates, Inc.
08.2016 - Current
Operations Support Specialist
J.J Keller & Associates, Inc.
05.2013 - 08.2016
Client Service Specialist
J.J. Keller & Associates, Inc.
11.2006 - 05.2013
Bachelor of Arts - English Composition And Journalism
University of Wisconsin - Oshkosh
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