TIFFANY M. ALLEN
Brooklyn
Summary
Highly motivated employee who thrives on embracing new challenges and continuously pushing myself to excel. Possessing a strong work ethic and adaptability, I seamlessly navigate through various situations and deliver exceptional results. Exceptional interpersonal skills enable building strong relationships and collaborating effectively with colleagues and clients. Proven track record of working efficiently without constant supervision and quickly acquiring proficiency in new skills.
Overview
7
7
years of professional experience
Work History
Security Officer
New York Presbyterian Hospital
03.2024 - Current
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
- Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
- Issued access cards to authorized personnel to monitor access points.
Security Commander
Arrow Security
09.2021 - 03.2024
- Managed daily activities and operations handled by Security Officers at specified work site.
- Coordinated guard schedules to ensure seamless coverage during call-offs and additional security needs.
- Trained security officers to ensure comprehensive understanding and execution of their duties.
- Demonstrated swift decision-making abilities in critical situations to maintain order and safety.
- Facilitated weekly meetings with management to address security issues and concerns.
Security Guard
SEB Security
09.2019 - 09.2021
- Enforced site rules regarding the prohibition of contraband.
- Monitored guest check-ins and check-outs to ensure compliance with protocols.
- Performed routine inspections both inside and outside the facility to uphold security protocols.
- Logged incidents effectively to support thorough security reporting.
Loss Prevention
MACY'S
08.2018 - 02.2019
- Surveyed specific zones to deter shoplifting and protect store assets.
- Maintained consistent supply levels to facilitate interaction between staff and clientele.
- Inspected fitting rooms and bathrooms to ensure removal of abandoned items.
- Led the loss prevention team to effectively minimize theft and ensure safety.
Education
High School Diploma -
Phillips Global Institute
01.2016
Skills
- Bilingual English / Spanish
- Ability to work under pressure
- Exceptional communication skills
- Verbal skills
- Writing skills
- Organizational skills
- Effective problem solving
- Interpersonal skills
- Time Management
- Incident reporting
- CCTV surveillance
- Relationship building and management
- Complex Problem-solving
- Patrol operations
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- Staff management
- Theft prevention training
- Active shooter training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
New York Presbyterian Hospital
03.2024 - Current
Security Commander
Arrow Security
09.2021 - 03.2024
Security Guard
SEB Security
09.2019 - 09.2021
Loss Prevention
MACY'S
08.2018 - 02.2019
High School Diploma -
Phillips Global Institute
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