Louis Franco
Little Silver,NJ
Summary
Results-driven bilingual sales and security technology professional with hands-on experience selling, deploying, and supporting smart security and connected technology solutions. Proven ability to generate revenue through consultative selling, customer education, and solution-based recommendations, including more than $100,000 in annual expansion revenue in a customer-facing security environment. Strong background in video security, sensors, smart access devices, Wi-Fi/network troubleshooting, and cloud-connected systems, combined with the communication skills, technical credibility, and persistence needed to prospect, build pipeline, and drive customer adoption. Ready to contribute sales performance, product expertise, and relationship-building ability to a Commercial Account Executive role within the physical security industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Consultant | Technical Sales & Solutions
ADT Commercial
07.2024 - 07.2026
- Generated more than $100,000 in annual expansion revenue through consultative selling, customer education, and solution-based recommendations for smart security and connected home technologies.
- Managed customer engagements from initial consultation through deployment, onboarding, and post-installation support for integrated security solutions, including cameras, sensors, smart locks, control panels, and mobile-connected platforms.
- Built trusted customer relationships by translating technical product features into practical security outcomes, driving product adoption, customer satisfaction, and additional solution purchases.
- Diagnosed Wi-Fi, networking, and device communication issues impacting cloud-connected security systems, improving system reliability and supporting long-term customer success.
- Delivered product walkthroughs and end-user training to ensure successful adoption of security platforms, mobile applications, automation features, and connected devices.
Technical Solutions Specialist
We Fix Max
07.2022 - 07.2024
- Advised customers on repair-versus-replacement decisions while providing technical consultations and managing the full customer experience from diagnosis through resolution.
- Supported B2B and retail customers while coordinating online sales channels, logistics, and customer communications in a fast-paced service environment.
- Built trust with customers by simplifying technical issues, setting clear expectations, and delivering responsive service that supported repeat business and customer satisfaction.
Sales & Technical Support Specialist
Asurion
01.2018 - 07.2022
- Built long-term customer relationships by recommending technology solutions, resolving technical issues, and delivering exceptional service in a fast-paced retail environment.
- Handled front-line customer interactions, repair intake, sales conversations, and point-of-sale activity while helping maintain store operations and customer satisfaction.
Education
High School Diploma -
Passaic High School
Passaic, New JerseySkills
- Consultative Sales
- Business Development
- Account Management
- Pipeline Generation
- Customer Relationship Building
- Physical Security Solutions
- Video Surveillance Systems
- Smart Security & IoT Platforms
- Access Control & Alarm Solutions
- Wi-Fi & IP Networking
- Product Demonstrations & Customer Training
- Bilingual English / Spanish
Certification
- Vivint Smart Home Pro Certified Technician (2024)
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Security Consultant | Technical Sales & Solutions
ADT Commercial
07.2024 - 07.2026
Technical Solutions Specialist
We Fix Max
07.2022 - 07.2024
Sales & Technical Support Specialist
Asurion
01.2018 - 07.2022
High School Diploma -
Passaic High School